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Intel PRO/1000 GT Network adapter doesn't work with Windows 7

Anonymous
2011-03-15T17:21:37+00:00

Hi,

I am almost at the end of my tether as far as Windows 7 is concerned, this forum is my last ditch hope before I chuck the windows 7 disc out of the window and buy a mac!

I have upgraded my Alienware desktop from Vista Ultimate to Windows 7 Ultimate and found out that the ageing onboard network adapter didn't work. Because of this I purchased an Intel PRO/1000 GT gigabit adapter after seeing that this was compatible. HA! oh no its not!!

I have spent over 3 hours trying to get this working and cannot and I hope someone out there may have the million dollar solution!? The apadter is seen by Windows 7 and it installs a driver dated 2008, however I get the message 'no internet connection' and IPv4 and IPv6 say no internet connection. I attempted to download the driver update from Intel (prowin32.exe), however when I try and run this I get an error at the command line saying 'too big for memory'. Arrhgg!! Hopefully you can see why I am at the moment seeing red as far as windows 7 is concerned!

All these wonderful adverts on TV saying how easy windows 7 is to use and I can't even get on the internet! I know Windows 7 is a giant leap from Vista, however even though Vista was very slow at least it worked!

Please, please can someone help me, i'm desperate!!

Thanks, hopefully in advance

Windows for home | Previous Windows versions | Internet and connectivity

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  1. Anonymous
    2011-03-16T08:23:43+00:00

    What's the make and model of the computer?

    Are you updating drivers from Windows update?

    Visit the manufacturer's website (alienware) and install the latest network adapter drivers.

    If they do not have windows 7 drivers, install vista drivers in vista compatibility mode.

    2 people found this answer helpful.
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  2. Anonymous
    2011-03-21T12:00:34+00:00

    Hi all,

    anyone have anything else that might help here please? I can't believe theres no other else who has a way to sort this? I can see the router, but no internet access?

    Please help!

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  3. Anonymous
    2011-03-16T13:02:18+00:00

    Hi Mike, well this is what I thought! If the network card can see and log into the router then whats the problem!?!? However thats exactly my problem, I can't get to anything other than my router or the other PC's on my home network...

    I've rebooted everything and still no joy. Oh and thanks for the confirmation regarding IPv6, but I have the same 'no internet access' on IPv4!

    I've been looking on forums, etc and seen a few things to try, such as netsh commands and msconfig things too, but still nothing to get me out there!!! (Pings don;t work either!)

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  4. Anonymous
    2011-03-16T11:32:53+00:00

    If the network card connects to the router, it is working. Reboot the router, and then reboot the computer.

    BTW, IPv6 is not used by ISP's presently. Forget about it.

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  5. Anonymous
    2011-03-16T10:01:02+00:00

    Hi iRip, thanks for the reply. Its an Alienware 5100 Aurora.

    I've checked out the Windows 7 compatability site and apparently this card is fully compatible with Windows 7. Furthermore I apparently don;t need to download drivers as windows 7 has them (when I installed the card and windows saw it the system installed drivers and the card was seen and configured).

    I've also visited the Alienware website and they refer to the manufacturer for drivers. As I mentioned before I did download what appeared to be the correct drivers from the Intel website (PROWin32.exe), however when I try and run this package I get an error saying that it will not fit in memory!? I have rebooted the box manually so as to only boot up with bare drivers, etc however I still cannot run this package - Oh and the box has 8Gb of memory!

    What else have I tried...... Oh yes I have also tried the Vista drivers incase the windows 7 drivers were the problem, but alas this still didn't help and I still have no internet access.

    One other thing to point out is that I can get access to my router so there is network access, just nothing outside my home network!

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