Hi,
Windows Recovery is a rogue antivirus, a scam to force you to pay it while it has no benefits at all.
Remove Windows Recovery (Uninstall Guide) <-- read this link for methods to totally remove the malware.http://www.bleepingcomputer.com/virus-removal/remove-windows-recovery
These can be done in Safe Mode - repeatedly tap F8 as you boot however you should also run
them in regular Windows when you can.
Download malwarebytes and scan with it, run MRT, and add Prevx to be sure it is gone. (If Rootkits run UnHackMe)
Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN
Malwarebytes - free
http://www.malwarebytes.org/products/malwarebytes_free
Run the Microsoft Malicious Removal Tool
Start - type in Search box -> MRT find at top of list - Right Click on it - RUN AS ADMIN.
You should be getting this tool and its updates via Windows Updates - if needed you can download it here.
Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN
(Then run MRT as above.)
Microsoft Malicious Removal Tool - 32 bit
Microsoft Malicious Removal Tool - 64 bit
also install Prevx to be sure it is all gone.
Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN
Prevx - Home - Free - small, fast, exceptional CLOUD protection, works with other security programs.
This is a scanner only, VERY EFFECTIVE, if it finds something come back here or use Google to
see how to remove.
http://www.prevx.com/ <-- information
http://info.prevx.com/downloadcsi.asp <-- download
PCmag - Prevx - Editor's Choice
http://www.pcmag.com/article2/0,2817,2346862,00.asp
Try the trial version of Hitman Pro :
Hitman Pro is a second opinion scanner, designed to rescue your computer from malware (viruses,
trojans, rootkits, etc.) that have infected your computer despite all the security measures you have
taken (such as anti virus software, firewalls, etc.).
http://www.surfright.nl/en/hitmanpro
If needed here are some online free scanners to help
http://www.eset.com/onlinescan/
Original version is now replaced by the Microsoft Safety Scanner
http://onecare.live.com/site/en-us/default.htm
Microsoft Safety Scanner
http://www.microsoft.com/security/scanner/en-us/default.aspx
http://www.kaspersky.com/virusscanner
Other Free online scans
http://www.google.com/search?hl=en&source=hp&q=antivirus+free+online+scan&aq=f&oq=&aqi=g1
Try these to clear corruption and repair/replace damaged/missing system files.
Run DiskCleanup - Start - All Programs - Accessories - System Tools - Disk Cleanup
Start - type in Search box - COMMAND find at top of list - RIGHT CLICK - RUN AS ADMIN
sfc /scannow
How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
Then run checkdisk (chkdsk).
How to Run Disk Check in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html
If any Rootkits are found use this thread and other suggestions. (Run UnHackMe)
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If needed :
How to Do a Repair Install to Fix Windows 7
http://www.sevenforums.com/tutorials/3413-repair-install.html
Hope this helps.
Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.