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why is it my sound works on my desktop, but not online?

Anonymous
2011-04-06T16:59:39+00:00

Why is it that the sound on my desktop works fine, my standard account sound works fine (online/desktop), BUT the crazy part is my account ONLINE sound doesn't work on ANYTHING. I've checked the basic sound box to make sure nothing was muted. If disabled and enabled the speaker system. I've reconfigured the speakers. Made sure nothing was plugged in. Tested the speakers (and they made sound crystal clean on the test). Went throung to see if Hp saw anything wrong with the speakers elec and hardware wise. Updated the speakers through HP (it didn't need it according to the comp and HP). Yeah, I pretty much out of ideas of what it could be. I have a compaq presario cq61 and windows 7 home it that helps.

Windows for home | Previous Windows versions | Music, photos, and video

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  1. Anonymous
    2011-04-07T15:06:56+00:00

    Hello and thanks for your response;

    I forgot to mention I’ve already went into the internet options menu and checked there. Everything is as it should be. And I don’t think it’s a virus issue, because I had scanned the system from that morning an the next morning everything was clean.

    To answer your questions:

    • Nothing happens when I play ANY form of audio online.
    • Well it was working fine the night before all the way till I went to sleep(computer was shut down). Then the next morning (10 hours later) I was playing something and saw that there was no sound.
    • There's no error message and HP, the device manager, IE options, etc. says everything is fine and it tests fine.
    • I’m using the internet explorer version 9
    • No, I don’t hear ANY form of sound online at all other than things from my desktop. (music, Test, Movies, games (non-online), Educational ROM's, etc.)

    I figure this is more or less a mechanical issue. SO I’m attempting to move all documents and apps over to a new admin account I’ve created (so far this idea works wonders). Hopefully everything will transition easily. But I will keep it open (as a standard) just for safe keeping. I just hope it wont over compact my hard drive with another account added.

    Thanks for all your help and let me know if you come up with ANYTHING that could help me bypass this one glitch.

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  2. Anonymous
    2011-04-07T08:32:15+00:00

    Hi,

    We would like to get more information from you, to help troubleshoot your issue. Please answer the following questions as best you can

    a)       What exactly happens when you try to play the sound in online account?

    b)       When was the last time it was working fine?

    c)       Are you getting any error message, when you try to play the sound in online account?

    d)       Which browser are you using?

    e)       Are you able to hear the sound on other websites without any issues?

    I would suggest you to try the steps provided below and check if it helps:

    Check if Play sound on WebPages options is selected

    a. Open internet explorer.

    b. Click on Tools and then click Internet Options.

    c. Click the Advanced tab,

    d. Under Multimedia, check if Play sound on WebPages options is selected. If this option is not selected then place a check mark for it.

    e. Click on OK button.

    Hope this information is helpful.

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