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Windows 7 default gateway is not available

Anonymous
2011-03-12T15:39:49+00:00

i have excellent connection to wireless mi-fi or router (home or office) but no internet connection using Windows 7 on Dell netbook. i have tried to understand other postings similar to my problem but the answers are too technical.  is there an answer for dummies?  my network connections does not show a Local Area Connection if that helps.  after following troubleshooting prompts i end up with a message that says Default Gateway is not available.

Windows for home | Previous Windows versions | Internet and connectivity

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  1. Anonymous
    2011-03-13T13:48:43+00:00

    Hi,

    1. Since when are you facing this issue?
    2. Was it working fine earlier on this computer?
    3. Did you make any changes on the computer before this issue started?
    4. Do you have any other computer connected to the same network? If connected, are you able to access Internet on the other computer?

    In the meantime, follow these steps and check.

    Step 1:

    Firstly, you may try to run the inbuilt network troubleshooter in windows 7 and verify if it can help you fix the issue of connecting to Internet.

    Access the link below and follow the steps.

    **http://windows.microsoft.com/en-US/windows7/Using-the-Network-troubleshooter-in-Windows-7**

    Step 2:

    If the issue persists, you may manually assign the default gateway and the IP address and check if it works fine. Before assigning the IP address and the Default gateway manually, make a note of the IP address on the computer. To do this open Command prompt and type ipconfig and press enter. This will display the IP address, make a note of it.

    To assign the IP address and default gateway manually, follow the steps below:

    a. In system tray, right click network icon. Choose Open Network and Sharing Center.

    b. Right click on Local Area Connection and click on Properties. c. Double click Internet Protocol Version 4 (TCP/IPv4) and assign the IP address manually.

    Example: Old Ip address is 192.168.0.1

    Change the IP address to 192.168.0.50

    d. Let the Subnet mask and default gateway be the same.

    Subnet mask = 255.255.255.0

    Default gateway, usually would be 192.168.0.1 or 192.168.1.1

    e. Click on Apply and Ok and restart the computer and verify if it helps to fix the issue.

    Step 3:

    You may also try to contact the Router manufacturer and try to reset the router settings and check if it helps you fix the issue.

    Step 4:

    Also try to uninstall the network adapter from the device manager and restart the computer. Later allow Windows to install the generic drivers and check if it works fine.

    Before uninstalling the network adapter, I would suggest you to create a System Restore Point manually, so that in case, something goes wrong while performing these steps, you may always perform a System Restore.

    Follow the steps below to uninstall and reinstall network adapter.

    a. Click on Start

    b. In the start search box type 'devmgmt.msc' and press enter

    c. In the Device Manager, expand Network Adapters

    d. Right click on the installed network adapter and uninstall it.

    e. Restart the computer and reinstall the network adapter.

    While uninstalling the device drivers make sure you place a check mark against "Delete the driver software for this device".

    Azeez Nadeem - Microsoft Support

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  1. Anonymous
    2011-03-28T14:13:13+00:00

    By chance is there a h-p printer being shared on your network.

    1 person found this answer helpful.
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  2. Anonymous
    2011-03-23T23:37:26+00:00

    I am having the same problem. When is Microsoft going to realize this is a Microsoft problem?!!!

    I have 3 laptops running Vista all working fine and a Microsoft 7 that cannot get on the internet. I have rebooted the modem and wireless router and still no internet connection. I have manually plugged it into an ethernet cable- NO internet connection!  All this while the other laptops have full connection and no problems.

    I did command prompt ipconfig and wrote down my IPv4 address, Subnet Mask and Default Gateway. I then clicked on my Wireless Connection and then properties, then under Internet Protocol V 4 told it to "use the following" and manually typed in the default gateway- still nothing.

    The Windows 7 laptop "sees" the network, but doesn't seem to understand it.  Under Network and Sharing Center it shows the computer name and a bar connecting it to "Unidentified Network" subtitled "Public Network" and then an "X" in bar from there to Internet.  Under Active Networks it shows the Unidentified Network, Access Type: No Internet Access, Connections: 5 full green power bars "Wireless Network Connection" and the name of our network.

    I've even done a system restore to a prior date and still nothing!

    Can we PLEASE have some REAL, easy to understand, non-programmer language fix to this so we can actually get onto the internet with our computers?

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  3. Anonymous
    2011-03-23T21:59:50+00:00

    I am having exactly the same problem, and have tried everything the answers has listed, but nothing has worked.

    It is a very frustrating problem!

    Any help would be much appreciated.

    Thank you

    Georgia

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  4. Anonymous
    2011-03-13T13:46:21+00:00

    Did you ping the ip address

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