Hi,
·
Was it working before?
·
Does it happen only for a particular picture?
Step 1: Run the system file checker tool
Check the article
http://support.microsoft.com/kb/929833
“How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7”
Step 2:
a. Browse to C:\Program Files\Windows Photo Viewer.
b. Leave that window open and then go to start, accessories, and right click over “Command
Prompt” and choose run as “Administrator” and press enter.
c. Type “C:\Program Files\Windows Photo Gallery” and press enter.
d. Next you need to register some of the files in this folder, for each file ending with
.dll, do this…
e. Type regsvr32 and the file name then press enter.
f. For example regsvr32 Photoviewer.dlland press enter. There is a space between regsvr32
and photoviewer.dll.
e. It should say something with the file name and “succeeded”. If not you need to try it
again and watch the spacing.
Note: If you cannot see the file extensions (The .dll) go explore and choose Organize, Folder
and search options, click on the view tab, and then uncheck hide extensions for known file types.
Diana
Microsoft Answers Support Engineer