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hang signature 89bc hang type 524288

Anonymous
2011-05-05T13:47:36+00:00

Ever since I did a clean system upgrade from Windows XP Pro to Windows 7 Pro I have been having problems with programs accessing files over the network. Adobe Illustrator has the most trouble with frequent hanging while saving files, followed by other programs like Sage BusinessVision not being able to access the data file, and InDesign returning a "unable to access the system resource..." error and then it shuts down.

When the programs hang, Windows Error Reporting attempts to find a solution to the problem, but it doesn't. The program processes cannot be stopped and the only way to continue is to press the reset button on the computer. If you attempt to Shut Down or Restart, the computer hangs at the "Logging Off" screen.

I installed the most recent Windows 7 approved Intel drivers for my network card hoping that would solve the problem but it is still occuring.

Here is a sample of one the problem details report from Illustrator:

Description

A problem caused this program to stop interacting with Windows.

Faulting Application Path: C:\Program Files\Adobe\Adobe Illustrator CS4\Support Files\Contents\Windows\Illustrator.exe

Problem signature

Problem Event Name: AppHangB1

Application Name: Illustrator.exe

Application Version: 14.0.128.0

Application Timestamp: 48d39163

Hang Signature: 89bc

Hang Type: 524288

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 4105

Additional Hang Signature 1: 89bc1844462ee2ef289b7153bc99c95d

Additional Hang Signature 2: 7ef9

Additional Hang Signature 3: 7ef967ba5e036ef19ac6d8ecaf2dd61b

Additional Hang Signature 4: 89bc

Additional Hang Signature 5: 89bc1844462ee2ef289b7153bc99c95d

Additional Hang Signature 6: 7ef9

Additional Hang Signature 7: 7ef967ba5e036ef19ac6d8ecaf2dd61b

Extra information about the problem

Bucket ID: 681624514

Here are the details of my network adapter:

Network adapter Local Area Connection driver information:

   Description . . . . . . . . . . : Intel(R) 82562V-2 10/100 Network Connection

   Manufacturer  . . . . . . . . . : Intel

   Provider  . . . . . . . . . . . : Microsoft

   Version   . . . . . . . . . . . : 9.13.4.10

   Inf File Name . . . . . . . . . : C:\Windows\INF\nete1e32.inf

   Inf File Date . . . . . . . . . : July-13-09  8:46:31 PM               (in the network connection properties box the date is 26/3/2010)

   Section Name  . . . . . . . . . : E104C

   Hardware ID . . . . . . . . . . : pci\ven_8086&dev_10c0

   Instance Status Flags . . . . . : 0x180200a

   Device Manager Status Code  . . : 0

   IfType  . . . . . . . . . . . . : 6

   Physical Media Type . . . . . . : 0

Windows for home | Previous Windows versions | Internet and connectivity

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  1. Anonymous
    2011-10-12T15:34:25+00:00

    I have the same error. I am logged into a corporate WAN from one side of the country trying to save a file from Outlook mail to my SharePoint on the other side of the country using a UNC mapped drive. My instinct says it is a timeout...but Microsoft, you can't pin this one on Adobe. It's a pure Windows 7, Office 2007, SharePoint 2007 environment. You could suggest it is something in our configuration, and that would be fair. :)

    Vicki

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  2. Anonymous
    2011-05-10T14:51:29+00:00

    I'll test the problem in another user profile and report back.

    However, regarding contacting the program manufacturer, the example I gave with Adobe is a symptom, not the cause. Other programs (not from Adobe) also hang when attempting to access the network drives.

    What is the purpose of the "hang signatures" and "hang types"? Don't those numbers represent definitions?

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