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how to get my zune to connect to the internet it wolnt connect

Anonymous
2011-03-18T19:46:03+00:00

i have been trying to get my Zune hd to connect to my wireless internet no matter how good of a signal i have i still cant connect i have tried reseting the router but that hasn't worked for does any on know what to do.

Windows for home | Other | Music, photos, and video

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  1. Anonymous
    2011-03-18T20:07:32+00:00

    Hello,

    Check out this Microsoft Support Document "How to troubleshoot wireless sync issues between the Zune software and the Zune device"

    There are some very specific settings that the Zune HD can work with in a wireless situation.  As seen below:

    1. If the wireless router is configured to accept only clients that have specified media access control (MAC) addresses, you must add the MAC address of the Zune device to the list of clients on the router. To determine the MAC address of the Zune device, select S ettings, select W ireless, and then select I nformation.
    2. Make sure the access point or the router to which you connect is a DHCP server. (And make sure the DHCP is turned on.)
    3. Try to reserve an IP address for the Zune device on the router.
    4. Try to configure the device manually. To do this, follow these steps:
      1. Start the Zune software.
      2. Connect the Zune device to the computer.
      3. Click S ettings, click D evice, and then click Wireless Sync.
      4. Click Set Up Wireless Sync, and then click Show Advanced Settings.
      5. Enter the name of the wireless network (SSID).
      6. Select a network type.
      7. Click Next.
      8. Enter a network key or a pass phrase if you are prompted, and then click OK.
      9. Click Finish.
    5. If you use a WEP-encrypted network, check whether it is running in "WEP Shared" mode or in "WEP Open" mode. Make sure the mode that is listed on the router matches the mode the Zune device is configured for. (This may require a manual setup as outlined in step 4.)
    6. If the router has a "Turbo G" mode, a "G-only" mode, or a "B-only" mode, try to run the router in "mixed" mode. "Mixed" mode combines all modes in which the router can run.
    7. If the router has a QoS setting, make sure that it's turned off.
    8. If you are running a network with WPA TKIP+AES or with WPA2 TKIP+AES, try to use only WPA TKIP, WPA AES, or WPA2 AES.

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