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Uninstalling Java: Error 1723

Anonymous
2011-01-23T18:40:45+00:00

When I try to uninstall Java Runtime 6 Update 23, I get

Error 1723.  There is a problem with this Windows Installer package.  A DLL required for this install to complete could not be run.  Contact your support personnel or package vendor. 

Background:  JRE was installed on my F: drive, which recently died.  The replacement drive shows up as drive D (and of course doesn't have any Java files on it). Trying to run Java of course results in an error of can't find F:\Program Files\Java...

I've tried javara, and it doesn't work either. 

How can I fix this problem?

Windows for home | Previous Windows versions | Apps

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  1. Anonymous
    2011-01-24T06:46:39+00:00

    Hi,

    ·        When you try to install java on the system, which location are you selecting to F:\ or D:?

    Make sure that the path that you are installing Java is D:\ and then try to install java and check whether the issue is resolved.

    I would suggest you to unregister and re-register Windows installer, and check if it helps:

    a.       On the "Start" menu, Type Run in the search bar and hit enter.

    b.      In the "Open" box, type "msiexec /unreg", and then press ENTER.

    c.       On the "Start" menu, Type” Run” in the search bar and hit enter.

    d.      In the "Open" box, type "msiexec /regserver", and then press ENTER.

    I would suggest you to follow the steps mentioned in the article given below.

    Error 1723. There is a problem with this Windows installer package.

    http://www.java.com/en/download/help/error\_1723.xml

    ·        1723. There is a problem with this Windows installer package.

    Thank you and Regards.           

    Thahaseena M

    Microsoft Answers Support Engineer.

    Visit ourMicrosoft Answers Feedback Forum and let us know what you think.

    50+ people found this answer helpful.
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  1. Anonymous
    2012-04-07T15:02:18+00:00

    Use this tool:

    http://support.microsoft.com/mats/Program_Install_and_Uninstall

    It's the only thing that worked for me... made me a believer! =]

    30+ people found this answer helpful.
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  2. Anonymous
    2012-12-01T07:52:58+00:00

    Use this tool:

    http://support.microsoft.com/mats/Program_Install_and_Uninstall

    It's the only thing that worked for me... made me a believer! =]

    Thanks, that worked for me.

    3 people found this answer helpful.
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  3. Anonymous
    2011-07-22T01:24:52+00:00

    the java link just tells you Java doesnt know what the problem is

    1 person found this answer helpful.
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  4. Anonymous
    2011-04-20T09:01:11+00:00

    I recently (last week) run to the same problem as mentioned here--Error 1723.

    I have tried to reinstall JAVA and get the same error and also have followed your steps and still have the same error.

    I installed JAVA in C drive.  I have tried Google to find an answer to fix this ERROR but have no success.  Would you please help me.  Thanks

    I have Windows 7

    1 person found this answer helpful.
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