Hi,
· What is the model number of the sound card?
· What is the status of the sound card in device manager?
Step 1: Try the steps in
http://windows.microsoft.com/en-US/windows7/Tips-for-fixing-common-sound-problems
http://windows.microsoft.com/en-us/windows/help/no-sound-in-windows
Step 2: Also update the chipset/BIOS with the latest drivers/firmware from the manufacturer’s website.
http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly
NOTE: Modifying BIOS/complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.
Diana
Microsoft Answers Support Engineer