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why is :’ appearing in mail and texts instead of correct letters?

Anonymous
2011-08-18T22:46:36+00:00

Recently,  in my email, letters have been transposed to the following symbol "’",  and I don't know how to fix the problem.

I receive my mail through WINDOWS LIVE MAIL.    I have Vista Home Premium,  Internet Explorer 9.  My server is Comcast,  and the comcast.net mail appears with those same ’  symbols. 

Can someone please help me fix this problem.  I'll be forever grateful!

delraybuzz

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2011-08-21T09:28:45+00:00

    It's very common that HTML mail messages containing recycled copy from sources like news magazines contain wrongly-encoded characters. It often results from copy/paste operations from, say, word processors. An instance or two buried deep in a long passage of text will often escape the notice of whoever is tasked with proofreading pages before they're published, and when the copy is sent out to email subscribers, the error is still there. If changing the read encoding (in WLMail or the browser if you elect to read the passage online) doesn't make any difference, the error is permanent and you'll have to live with it. It's not WLMail's fault.

    Noel

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  1. Anonymous
    2011-08-21T23:01:33+00:00

    ...after ending up with a totally clean browser ...no add-ons...

    If you mean that IE8 is opening in No Add-ons mode by default, open an IE8 (only!) window to http://support.microsoft.com/kb/976915 (ignore the title, symptoms, etc.) & run the Fix It, then reboot and test.

    As for any remaining "encoding" problems in a few of your WLMail messages, that's pretty much WYSIWYG (par for the course) when it comes to WLMail, especially with that awful Comcrap/Norton freebie installed!  See Noel's replies for possible workarounds.

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  1. Anonymous
    2011-08-19T21:30:55+00:00

    I signed up almost immediately for WindowsLiveMail (it was pushed as an upgrade) when I got Vista in my new laptop several years ago.  So I clicked on windowslivehelp.com and became totally lost and never found my :’ problem answered!  I suspect it has something to do with having "upgraded" to IE9!  Had to uninstall several programs when I did that!  I may go to the windowsmail & IE9 that you mention.  Where does one find the version of WLM on my computer?

    I'm not thrilled with the redesign of the web pages for WLM! 

    Thanks for your instructions,  and I'll get to try the others soon.

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  2. Anonymous
    2011-08-18T23:39:50+00:00

    Please see this thread for a brief explanation of what's happening and how to avoid it:

    http://windowslivehelp.com/thread.aspx?threadid=e6ca426b-0194-4e22-a533-b4adf1a45e0b

    Noel

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  3. Anonymous
    2011-08-18T23:16:42+00:00

    You will find support for Windows Live Mail in these forums: http://windowslivehelp.com/forums.aspx?productid=15

    If, however, you're running Windows Mail (the default Mail Client in Vista):

    You will find support for Windows Mail in this forum: http://answers.microsoft.com/en-us/windows/forum/windows_vista-networking

       [Yes, the names are very confusing. What were they thinking? ]

    AND you'll want to see this related discussion about Windows Mail & IE9 => http://answers.microsoft.com/thread/a4274c96-d44f-e011-8dfc-68b599b31bf5

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