how do I download print spooler file 'spoolsv.exe' for Acer Aspire One with windows XP

I downloaded the 'spoolsv.exe'  file from your SkyDrive and copied it to C:\windows\systen32 which replaced the existing file. I could not find a folder named C:\windows\system32\dllcache. I don't know if that's part of my problem. I than tried to install the printer software again but got the same error message as above.

I also tried to start the 'spoolsv.exe' file by entering on the command line 'net start spooler' without success. There was no error message, just a blank window box opened and closed.

Buddy315

Well, what is the message you see when you try to start the Printer Spooler Service, or does it really "it would not start"?

If you see this:

Could not start the Print Spooler service on Local Computer.

Error 2:  The system cannot find the file specified.

If you then look in the Event Viewer System log and see this:

Event Type:    Error

Event Source:    Service Control Manager

Event Category:    None

Event ID:    7000

Description:

The Print Spooler service failed to start due to the following error:

The system cannot find the file specified.

An error 2 means 'file not found' (that would most likely be the spoolsv.exe file is missing).

Take a look in your c:\windows\system32 folder and see if there is a file called:

spoolsv.exe

If it is missing, do this:

I uploaded a copy of the file you need to my SkyDrive (everybody has a SkyDrive for sharing files).

You can download it and when you do, put a copy of the file in these two folders (assuming Windows is installed on your C drive):

c:\windows\system32

c:\windows\system32\dllcache    (that is where XP keeps backup copies of important files).

Here is the link to my SkyDrive and you can look for the file you need there:

http://cid-6a7e789cab1d6f39.skydrive.live.com/redir.aspx?resid=6A7E789CAB1D6F39!311

When you see the files available for download, you may not see the file extension (.exe, .dll, .cpl, .sys, etc.), but when you download them they will have the correct extension.

You need to put the downloaded files in the correct folders on your system.

That may not solve all your issues, but you will at least be past that part and then we can fix the rest.

I'll try to answer all questions.

I have a wireless printer that has worked fine in the past. I got a virus 'BOO/TDss.m' and finally fixed it with 'Uniblue RegistryBooster' After thatthe printer could not be "seen" by my compute. I think the message I was getting was 'printer not installed' but I could connect to the internet thru the router. The printer is connected to the router and can be used by another computer thru the wireless router.

I uninstalled the printer and tried to reinstall it but now it will not install. An error message comes up,

'Issues Stopping Installation.

Issue - Print Spooler

             This service is stopped and needs to be running for installation to continue.'

I clicked on fix and it didn't help.

I went into system and tried to start spoolsv.exe but it would not start.

System information:

Acer Aspire One

System : MS windows XP home edition, Version 2002, SP 3

Antivirus/malware - Avira

I have an external CD/DVD

Do not have a bootable  XP installation CD. System was installed when purchased.

Currently the virus is fixed and everything seems to berunning except the printer.

.

Thanks,

Buddy315

What does "will not work"" mean to you exactly?

If you are seeing some kind of error message, exactly what does it say and when do you see it?

I can certainly help you download a spoolsv.exe if that is what you need, but that may not be what you need.

There are backup copies of important XP files in this folder (assuming XP is installed on your C drive):

c:\windows\system32\dllcache   (this is where XP keeps copies of important files).

If your system just does not have the file, I can upload it to my SkyDrive and you can download it and put it in the proper folders, but the file should never be "missing" unless something else is wrong.

Before that, it might be better to understand what issue you are having with the Print Spooler so we can be sure to fix it properly with the least amount of back and forth messaging.

As usual, the first reply to a new question in the MS Answer forums is a request for more information.

Please provide additional information about your system as best you can:

What is your system make and model?

What is your XP Version and Service Pack?

Describe your current antivirus and anti malware situation:  McAfee, Symantec, Norton, Spybot, AVG, Avira!, MSE, Panda, Trend Micro, CA, Defender, ZoneAlarm, PC Tools, Comodo, etc.

Was the issue preceded by a power interruption, aborted restart, or improper shutdown?  (this includes plug pulling, power buttons, removing the battery, etc.)

Does the afflicted system have a working CD/DVD drive (internal or external)?

Do you have a genuine bootable XP installation CD (this is not the same as any Recovery CDs that came with your system)?

What do you see that you don't think you should be seeing?

What do you not see that you think you should be seeing?

If the system used to work properly, what do you think might have changed since the last time it did work properly?