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Xerox Global Print Driver - Xerox Phaser 6300 won't print color

Anonymous
2011-08-04T16:51:35+00:00

Have Global Print Driver from Xerox, have Xerox Phaser 6300, trying to print Word 2007 document but cannot get color printed on a church bulletin.  I have tried a test document with color picture and that prints with color.  I have tried printing document saved as word doc, and also tried  to print after saved in compatability mode which doesn't mess up my formatting but I still can't get color.  Background color box is checked in word also - still no color. 

I am ready to have Xerox come pick up printer pieces in parking lot.  Please help!

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2011-08-05T08:45:29+00:00

    Hi Nina,

    1.      Have you made any recent changes on your computer prior to the issue?

    2.      Are you able to print from any other application?

    Perform the following troubleshooting methods:

    Method: 1

    I would suggest you to run the printer troubleshooter and check for the exact issue.

    View the following link to run the printer troubleshooter.

    Open the Printer troubleshooter

    Method: 2

    If that doesn’t work I would suggest you to uninstall and reinstall the printer driver and check how it works.

    Follow the steps to uninstall and reinstall the printer driver.

    a.      Go to Start and select Control Panel (Classic View)

    b.      Select System icon, and click Device Manager on the left.

    c.       Right-click on Printer drivers and select Uninstall.

    d.      Restart the computer.

    Follow the steps form the following link to install the drivers for the printer.

    Using the Add Hardware Wizard to Install a Driver Package

    You can download the printer driver form the following link.

    http://www.support.xerox.com/support/phaser-6300-6350/downloads/enus.html?operatingSystem=win7

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  1. Anonymous
    2011-08-09T17:20:09+00:00

    Hi again,

    I got it!!!!!

    Per Xerox support - went to Start, printers & devices, right clicked on printer, went to printer properties, went to options - the write defaults to driver was disabled, I enabled it, then under configurations, Basic Printing Mode - I clicked on the right printer Xerox 6300 DN, clicked on Apply button, clicked on Okay & now I can print the bulletin in color too.

    Please feel free to use the above answer for anyone else who has had this headache!

    Thank you so much for suggesting the Xerox support sight - someone else had this problem too.

    1 person found this answer helpful.
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  2. Anonymous
    2011-08-09T16:47:50+00:00

    Hi Sathish,

    Yes, the latest printer driver was installed from the Xerox website.  I include with this turning the computer off and on again.  Still only printing bulletin in black and white - I can get color on all other documents.

    I will go next to Xerox support and check it out.

    Thanks so much for your help!

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  3. Anonymous
    2011-08-07T09:41:14+00:00

    Hi Nina,

    1.      Have you installed the latest printer driver from the manufacturer website?

    I would suggest you to download and install the latest driver from the manufacturer website and check how it works.

    You can download the driver from the following link.

    http://www.support.xerox.com/support/phaser-6300-6350/downloads/enus.html?operatingSystem=win7

    Also I would suggest you to view the following link for more information.

    http://www.support.xerox.com/SRVS/CGI-BIN/WEBCGI.EXE?St=303,E=0000000002814099465,K=5936,Sxi=2,Case=obj(4774)

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  4. Anonymous
    2011-08-05T18:50:02+00:00

    Good morning,

    Sorry I couldn't reply right away, I'm only here in the mornings.

    All of the above Methods were done more than once including troubleshooting which didn't find anything (even on the advanced).  Sorry, forgot to mention that and thank you.

    Prior to the issue, I totally re-booted computer to factory installed due to major problems with malware, virus & etc from a prior owner.  I now have programs that protect me from these.  I had to re-install all other programs that I use.

    I just installed printer from network today and  I am able to print a color picture in color from Word and any other application has color printed.  I checked my boss computer and he has the same global xerox printer that I do.  He can print in duplex, color, & etc. with no problems.

    I am able to print a church bulletin in duplex on 8 1/2 x14 paper but only in black and white.

    Thanks for any help you can give.

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