Hi Marwa S,
1. Is Bluetooth working fine?
Perform the following troubleshooting methods:
Method: 1
Follow the steps given below to enable the Bluetooth icon on System tray.
a. Click Start button.
b. Choose Control panel from the menu.
c. Choose to view the control panel in classic view (in the left pane).
d. Double click on the Bluetooth icon.
e. Go to the options tab at the top.
f. Then put a tick in the box next to Show Bluetooth icon in notification area.
Method: 2
View the following link to change the Bluetooth settings.
Change settings for a Bluetooth enabled device
Method: 3
Also you can run the Bluetooth troubleshooter to fix more Bluetooth issues.