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Anonymous
2011-08-22T01:05:46+00:00

How do I test this webcam to see if it is working?  I can see the device in control panel. 

thanks,

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2011-08-22T07:25:25+00:00

Hi Skipper,

It depends a bit on the operating system you are using and whether or not you've installed the appropriate driver, firmware, and/or software.

Here's the main support page for the HP kq246aa Deluxe Webcam: http://h10025.www1.hp.com/ewfrf/wc/searchResults?tmp_product=HP+Deluxe+Webcam&product=3737180&tmp_qt=support&cc=us&dlc=en&lc=en.

You can download manuals and quick start guides here: http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&dlc=en&lc=en&product=3737180&.

Here's how to contact Technical Support for the Webcam: http://h10025.www1.hp.com/ewfrf/wc/contacthp?cc=us&dlc=en&lang=en&lc=en&product=3737180&task=.

Or perhaps you can find help in the HP forums (just like here but for things like your Webcam): http://h30434.www3.hp.com/t5/Other-HP-Consumer-Products-and/bd-p/Other1.

If you just got it, I'd first try just calling techical support for free in-warranty assistance.  If you've had it a while, you may want to try the other options first.

I hope this helps.

Good luck!

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  1. Anonymous
    2011-08-22T02:36:19+00:00

    This forum is for Microsoft Security Essentials.

    Please check wit your PC hardware manufacturer or the webcam manufacturer for further assistance.

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