Hi,
It's great to know that it fixed your issue.
Thank you for sharing the information, it will definitely assist other forum users resolve similar issue.
We appreciate your help.
Windows 7 Mouse Freeze Fix
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Anonymous
I finally found a solution for the mouse freeze problem that has been a pain since I bought the wireless mouse and used it with my Windows 7 notebook. Try it to see if it works for me. If it works for you, please share info around.
MOUSE FREEZE PROBLEM SOLVED!!! (I HOPE THIS HELPS)
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The mouse freeze problem is most likely to be related to USB SUSPEND MODE kicking in as most mouse nowadays use the USB port to connect.
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You may want to try this out. It works for me.
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Go to <Control Panel> select <Power Options>
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Depending on which power plan you're in, either 'Balance' or 'Power Saver', select the <Change plan settings> accordingly
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Select <Change advanced power settings> and expand <+USB settings> by clicking on the <+> sign
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Expand further the <+USB selective suspend setting> by clicking on the <+> sign
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Set both <On battery> & <Plugged in> to 'Disabled' and click 'Apply'
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THE MOUSE FREEZE (SUSPEND) PROBLEM WENT AWAY FOR ME!!!
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Hope this is helpful.
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Cheers,
>>
cybersam999
>>
Windows for home | Previous Windows versions | Devices and drivers
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6 answers
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Anonymous
2011-08-01T04:13:54+00:00 -
Anonymous
2017-11-12T18:55:04+00:00 yep - same problem for weeks and nothing has corrected it until now: Tossed the MS mouse and have replaced it with a very old wireless mouse with a new battery. Just uncovered the ancient darling and she works as she should - no software changes or fuss. Have been back to perfect/normal since last night to now at long last.
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Anonymous
2013-12-15T07:17:23+00:00 it made it worse!!!!
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Anonymous
2011-08-04T23:52:46+00:00 The sad truth is that the mouse freeze problem is back. I have searched in the forum for other solutions but so far to no avail.
I am currently using MS Wireless Mobile Mouse 3500 and just to make sure that the problem is with the mouse, I swapped that mouse over to my other notebook which is also running on Windows 7. The mouse freeze problem is replicated, which never happened before for my other notebook.
Conclusion, until Microsoft is able to solve this problem, I have switched over to Logitech. I bought myself a Logitech M235 Wireless Mouse last night and keeping fingers crossed that the mouse freeze problem will go away.
Life is too short to be stressed over mouse freeze problem.
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Anonymous
2011-08-08T09:54:04+00:00 Hi,
**Method 1:Step 1:**Check if the issue persists in safe mode, to boot the computer in safe mode follow the below steps:
a. Restart the computer and press and hold F8 key (Press and hold f8 key before the windows logo).
b. From the advanced boot option select ‘Safe mode’.
Link you may refer to: Start you computer in safe mode:
http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode
Step 1 works try step 2.
Step 2: Try to perform clean boot and check if it helps, here is the link:
http://support.microsoft.com/kb/929135
Note: After you have finished diagnosing, follow step 7 in the article to boot to normal startup.
**Method 2:**Troubleshoot response failures in wireless keyboard or mouse
http://support.microsoft.com/kb/838398
**Method 3:**Install the latest software from the given link:
http://www.microsoft.com/hardware/en-us/p/wireless-mobile-mouse-3500/GMF-00010#support