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My computer shuts down a few seconds after it starts.

Anonymous
2011-06-04T00:34:23+00:00

My computer has been shutting down on and off for about a week all by itself.  Can someone tell me what is wrong?

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  1. Anonymous
    2011-06-04T01:47:08+00:00

    If it is doing it within seconds of the computer being booted from cold, suspect overheating.

    If a laptop, get it checked out at a service centre.

    If a desktop, remove the side service panel and check that the power supply, cpu and any case fans are working. Use compressed air (carefully) to remove dust buildup.

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  1. Anonymous
    2011-06-04T02:15:41+00:00

    Hi,

    To add some to Andre and Mike's good tips :

    Could be heat related - try using a small fan to blow into the air intakes to see if that helps.

    Does it just act like it loses power or does it shutdown in a normal manner?

    Remove ALL power and reseat all cards, memory, and cables (both ends when possible) -

    actually remove and replace - do not just snug. Remove the dust bunnies and clean the

    vents. Check that the fans work (before and after opening the case). If a laptop about all

    you can do is reseat the memory and clean the vents (still can try adding a small fan as a

    test).

    This sounds like hardware so if the above does not help then you probably need the help

    of a real computer shop (not leeks and peeks at a Best Buy or other Big Box Stores) or the

    System Maker's Support.

    ===========================================================

    Check with these utilities to see if any information can be gathered : Run BlueScreenView

    to see if there have been BlueScreens, and check in MyEventViewer at the time of the shutdown

    (or a few seconds before) to see it the Event Log contains any useful information.

    This is an excellent tool for posting Blue Screen Error Information

    BlueScreenView - Free - scans all your minidump files created during 'blue screen of death' crashes,

    and displays the information about all crashes in one table.

    http://www.nirsoft.net/utils/blue\_screen\_view.html


    MyEventViewer can be checked at the time of the BlueScreen (BSOD) or Event to within a second

    or so of the time of the BSOD or Event to provide more information as to possible cause - see TIP.

    MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.

    TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file -

    set it to a bit before and after the time of the BSOD or Event.

    http://www.nirsoft.net/utils/my\_event\_viewer.html


    AppCrashView - Free - a small utility for Windows Vista and Windows 7 that displays the details

    of all application crashes occurred in your system. The crashes information is extracted from the

    .wer files created by the Windows Error Reporting (WER) component of the operating system every

    time that a crash is occurred. AppCrashView also allows you to easily save the crashes list to

    text/csv/html/xml file.

    http://www.nirsoft.net/utils/app\_crash\_view.html


    Also do this so you can see the likely bluescreens. (You may or may not be able to see

    them if they occur even after doing this depending on the cause.)

    Windows Vista automatically restarts if your PC encounters an error that causes it to crash.

    (also Windows 7)

    http://www.winvistatips.com/disable-automatic-restart-t84.html

    =========================================

    What antivirus/antispyware/security products do you have on machine? Include any you have EVER

    had on this machine including those you uninstalled (they leave remnants behind which can cause

    strange issues).

    Hope this helps.

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  1. Anonymous
    2011-06-04T01:07:51+00:00

    Could be a combination loose or faulty hardware.

    If you have any non-essential external devices connected to the computer on startup, try disconnecting them and see if you are able to boot successfully to the desktop.

    I would make sure all the following components are updated such as your Network adapter, video card, audio etc. You can try booting into Safe Mode and do a clean boot in Normal Mode then check for the appropriate updates.

    If the problem persist, try booting into Safe Mode, boot your PC, just before the system loads the Windows operating system; hit the [F8] Function 8 key on your keyboard which will launch the Advanced Boot Options menu. Select Safe Mode.

        1. Click Start, type msconfig in the Start Search box, and then press ENTER.

           User Account Control permission

           If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

       2. On the General tab, click Selective Startup.

       3. Under Selective Startup, click to clear the Load Startup Items check box.

       4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.

       5. Click OK.

       6. When you are prompted, click Restart.

    1. reboot in Normal mode and update.
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2 additional answers

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  1. Anonymous
    2012-04-18T16:15:00+00:00

    Sounds like overheating, clean out ur system , i bet this solves ur problem.

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  2. Anonymous
    2011-06-04T01:57:57+00:00

    Disconnect any other internal hard drives and external USB devices.

    Check for any loose hard drive power or SATA cables, Graphics card or other power cables.

    First run Memtest86+: 

    This runs from a boot disk or CD and should eliminate or confirm if your one or more of your memory sticks are bad or the

    SPD values in the BIOS are correct.

    Let it run for as long as you can: 2,4,6,8 or more hours (at least 3 full passes), if no errors by then your ram is OK.

    http://www.memtest.org/

    Memtest86+ Guide/How To's (use the .ISO to create a bootable CD)

    http://www.overclockers.com/forums/showthread.php?t=409152

    Hard drive Testing - Bootable CD:

    Anywhere from 5 to 20%, (depending on the manufacture) of new hard drives are defective. Test your drive using the manufacture's utility. If you have a new Seagate hard drive the very next thing would be to download Seagate's Seatools (the bootable CD) and check for bad sectors:

    http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=SeaTools&vgnextoid=720bd20cacdec010VgnVCM100000dd04090aRCRD

    For Western Digital drives download the WdDiag .iso file: http://support.wdc.com/product/download.asp?groupid=611&sid=30&lang=en

    Samsung's Estool: http://www.samsung.com/global/business/hdd/support/utilities/ES_Tool.html

    Samsung's Disk manager software: http://www.samsung.com/Products/HardDiskDrive/utilities/shdiag.htm

    Hitachi's Drive Fitness Test software: http://www.hgst.com/hdd/support/download.htm#DFT

    Diagnostic tool available for use by customers who feel their Fujitsu Branded Toshiba hard drive:

    http://sdd.toshiba.com/main.aspx?Path=ServicesandSupport/WarrantySupport/SoftwareUtilities

    Fujitsu's Notice of drive Utilities suport: http://www.fujitsu.com/us/services/computing/storage/hdd/

    Toshiba bootable CD: (DOS Diagnostic Tool Ver. 7.0 For IDE/ATA/SATA Hard Drives)

    http://sdd.toshiba.com/main.aspx?Path=ServicesSupport/FujitsuDrivesUSandCanada/SoftwareUtilities#diagnostic

    Device Drivers: Did you install the motherboard manufacture's latest device drivers?

    Check their support site for the latest drivers as the CD that came with the computer

    or motherboard may be older and less stable drivers.

    Check the Graphics card manufacture's download site: Download and install the most recent Windows 7 drivers for your card.

    ATI: http://support.amd.com/us/gpudownload/Pages/index.aspx

    NVIDIA: http://www.nvidia.com/Download/index5.aspx?lang=en-us

    Also check out Nvidia's "Box of Smoke" test or other Demos: http://www.nvidia.com/object/cool_stuff.html#/demos

    or ATI equivilent.

    Prime 95:

    http://www.mersenne.org/freesoft/

    It's a stand alone .exe file contained in a .zip archive.

    Just choose to run the "stress test" option for 3 hours or more.

    If your PC can pass this test both your memory and CPU

    are fine (close the case cover to maintain proper ventilation)

    Core Temp:

    Monitor the temperature of each core of your processor.

    Note: For non overclockers using the stock Intel/AMD heatsink and cooling fan you can expect a temperature range of

    35 to 40C at idle and from 60C to 65C max when running Prime95.

    http://www.alcpu.com/CoreTemp/

    CPU-ID (CPUZ): http://www.cpuid.com/cpuz.php

    Shows the clock speed of the CPU under various load conditions

    (when using Intel's EIST speed step technology).

    Note #1:

    CPU-ID has two tabs (Memory and SPD) which show the actual memory speed and 'SPD' tab shows the rated speeds

    for each memory slot that is populated.

    Note #2:

    Compair the two values, the actual memory speed should not exceed the rated speed of your memory.

    Speccy - System/computer Information in detail

    (More detailed look at your memory and CPU)

    OS, CPU, RAM, Motherboard, Graphics, Hard Drive, Optical Drive

    Audio, Peripherals, Network.

    Note: RAM option will show number of slots, DRAM Timing,

    The speed (Frequency) your memory is running at. The rated frequency for your memory.

    http://www.piriform.com/speccy

    CPUID HWMonitor: A hardware monitoring program that reads PC systems main health sensors.

    voltages, temperatures, fans speed.

    http://www.cpuid.com/hwmonitor.php

    FurMark GPU (Graphic card) Stress Test:

    http://www.ozone3d.net/benchmarks/fur/

    PassMarks burn in test: http://www.passmark.com/

    The Burnin test and their benchmark test both give a good workout of all the major parts of Windows.

    HD Tune:

    Provides drive info and has an option (error scan tab ) to test your drive.

    http://www.hdtune.com/

    SpeedFan:

    Monitors internal temperatures and has an online drive health analysis feature (SMART tab) for hard drives.

    It will display your drives model number and compares your drive with other drives of the same make and model.

    http://www.almico.com/speedfan.php

    GPU-Z:

    A lightweight utility designed to give you all information about your video card and GPU.

    http://www.techpowerup.com/gpuz/

    PC WIZARD:

    A powerful utility designed especially for detection of hardware, also some more analysis.

    It's able to identify a large scale of system components and supports the latest technologies

    and standards.

    http://www.cpuid.com/pcwizard.php

    J W Stuart: http://www.pagestart.com

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