Hi johnjjordan,
Do you get any error message when you try opening the device manager?
I would suggest you to check in safe mode if you are able to access device manager. In Safe mode; you have access to only basic files and drivers. Refer to the link to start the computer in safe mode –
http://windows.microsoft.com/en-us/windows7/Start-your-computer-in-safe-mode
After booting in safe mode, follow the below steps to open device manager -
- Click Start and then click on Run.
- Type devmgmt.msc and then click Ok.
If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
You may even click on Start and type Device Manager****in the search box displayed and check if you are able to open it from the options displayed in start menu window.
Hope this helps. Let us know the results.
Thanks,
Meghmala – Microsoft Support
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