Windows Media Player won't play .mov files AFTER I downloaded Apple QuickTime and 3ivx codec!!!

Hi brucel13,

Method 1

There is a possibility that some third party programs installed on the computer is causing the issue.

I would suggest that you place the computer in the clean boot state and check if it helps.

To help troubleshoot error messages and other issues, you can start Windows XP by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.

Refer the article to know more about clean boot procedure.

How to configure Windows XP to start in a "clean boot" state

**http://support.microsoft.com/kb/310353**

Reset the computer to start as usual

After you have finished troubleshooting, follow these steps to reset the computer to start as usual:

a)         Click Start, type msconfig in the Start Search box, and then press ENTER.

b)         If you are prompted for an administrator password or for confirmation, type in your password, or click Continue.

c)         On the General tab, click the Normal Startup option, and then click OK.

d)         When you are prompted to restart the computer, click Restart.

Method 2

If the above step fails then refer the link and run the Fixit tool available, check if it helps.

Playing video files crashes or freezes Internet Explorer or Windows

http://support.microsoft.com/mats/video_freezes_or_crashes/

Sorry for the bluntness of my previous response. I apologize and had no intention to insult you in any way, and I appreciate the fact that anyone would offer a solution to my problem.

I have had a number of weird things happen to my PC since I downloaded a newer version of WMP in April, and it took a lot of work to get it straightened out. There where other suggestions with the old problem along the lines that it must be something other than the WMP, but it really was the WMP download  and the corrections (a patch as I recall) I made to it back in April finally got it working OK.

But now I have this new problem with .mov files and Apple QuickTime operating properly, and I'm sure its the WMP. The camera worked fine for years with the old QuickTime I had, and all of the trouble started when I downloaded the WMP.

Could the WMP be blocking  the function of the QuickTime Player that I downloaded?

Pardon me for living.

This response was useless. It is definately NOT the camera. The problem is that this newer version of WMP won't let the QuickTime for windows function properly after I download it to my computer. QuickTime for windows is a necessity for playing these .mov files. The problem only arose after I downloaded a newer version of WMP.

What I need to know is how to get a functioning version of QuickTime for windows on my computer, or at least stop the WMP from messing it up.

If the older .mov files that you saved on a CD will play and

new .mov files from the same camera will not play...I would

have to suspect a problem with the camera.

Could you try the new .mov files that will not play on your

system on a different computer just for comparison?