Microsoft Teams does not ring when being called.

Chris Drexler (SHS) 51

I have a similar problem as described in this old post from a year ago: incoming call are not indicated via ring-tone. The pop-up window appears, but I do miss this window regularly. So I really would appreciate an audible notification.

No matter what adjustments to standard apps or sound devices settings i make, not ring-tone. It used to work but stopped all of a sudden some month ago. I have no indication whatsoever what could have cause this behavior.

I'm currently on 1909.1833.110, no update on 2004 is currently available for my system, otherwise I'd have tried this, too. I also removed all other devices to avoid interdependence issues, did not help either.

Any other sound related functionality is working fine.

Hopefully someone here can help me out here!

Chris

Glenn Fossey 1 Reputation point

2020-11-26T13:27:51.563+00:00

Was there ever an answer to this problem?
We are a team of about 10 and all of us have this issue intermittently.

Real irritating, might have to find another application that can call out on easily.
Chris Drexler (SHS) 51 Reputation points

2020-12-02T16:04:13.057+00:00

To my knoweldge not, I'm still tyring out different scenarios. but I'm slow in doing so because of my project work.
Next step will be the setup of a clean profile, which is not that easy with my corprate managed notebook.

I keep you posted!
jmm 1 Reputation point

2021-02-19T00:35:50.597+00:00

I had the same problem and it was based on a permission not been met. I moved the AppData folder outside user/my_user folder to another drive and setting a symbolic link for apps to reach the app data.

That was it, no ringing.

To fix it just return the AppData where it belongs nevertheless it will eat your entire System Drive.
Bruno Genovese 31 Reputation points

2021-06-10T16:26:31.857+00:00
Almost a year later:

I see below that the issue is a design flaw, as you either get rings AND the annoying pings every time someone messages, or you get no sounds at all.

The problem is still happening in version 1.4.00.11161

sigh. Voice call ringing when someone calls should ALWAYS work, no matter what other settings might be. Otherwise, what is the point of the voice call feature?
Daud Shabbir 1 Reputation point

2021-07-19T19:56:38.667+00:00

Reinstall Teams.
Chuck Gardner 1 Reputation point

2022-05-26T20:21:05.39+00:00

Please make sure that Focus Time is not turned on in Outlook.

Accepted answer

John Allen 106 Reputation points

2021-03-01T15:17:53.133+00:00

I had the same/similar problem which I've sort of resolved:

To get the ringing tone for incoming calls, I had to set 'play sound for notifications; to on (under profile picture//settings///notifications) - this mean syou get all the annoying pings everytime someone messages you BUT, you can turn these off for channels within specific teams (one by one) although apparently not on any chat threads. Kind of annoying that they don't let you distinguish between incoming calls and new messages - another one for the wish list.

cheers
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6 people found this answer helpful.
Emanuel 6 Reputation points

2021-03-05T12:12:51.727+00:00

This seems like my exact problem - I disabled this, because I specifically don't want a Ping for every single Notification.

It being combined for Calls as well seems like a huge oversight to me.

Chris Drexler (SHS) 51 Reputation points

2021-03-05T13:40:00.56+00:00

Hi John, That seems to have fixed it for me !!!! WOW. I did not remember this setting, and i also seem to have overlooked this when skimming for possible changes in my preferences!!!!!

I'll make some more tests. But right now it's working for me!

Shall I then click "Accept Anser" after verifying it?

Happy Coding
Chris

OceanMan 11 Reputation points

2022-03-21T12:25:12.863+00:00

Thanks, that certainly didn't fix it for me, but it does identify why I was not getting a ring tone for incoming calls.
Here we are another year later and there's still a ridiculously stupid option: "Play sound for incoming calls and notifications". No thank you, if it's all the same to you I'd rather have a sound for incoming calls when someone is trying to speak to me, while at the same time actually concentrate on my work without pings for all other Teams messages.
So that is not a fix for me, and for now I'll have to miss some calls for the sake of my sanity. I'll try to follow this up with Microsoft through my company.

Bruno Genovese 31 Reputation points

2022-03-21T12:43:28.167+00:00

I completely agree with you OceanMan-8994. Microsoft did many things right with Teams but completely missed the boat with others and they stubbornly refused to fix their mistakes for years. For example,

1) This thread's main issue, as they completely fail to understand that voice calls have a much higher priority on our attention than written messages. Let's face it, when people have something urgent they will call by voice, because they know that answering text messages is something most people do "at their own convenience". They even missed the boat with recognizing that we might want to be notified when we receive messages from certain people (like our own immediate team) but not from anybody else or worse... some of those extremely spammy group chats. They need to give us the ability to choose whether to be notified by text chat, and regardless of choice give us the ability to flip the choice for specific people or group chats.

2) Another big (but unrelated) miss that they just won't let us have a SMALL window for team, like old IM apps used to do. Just show a list of names of recent chats, an icon to show if there are messages pending (or a call missed), and the text of the selected chat. It would be so simple to implement such a compact interface, but nope, although they've promised it... years have passed and nothing.

Frankly it is very sad. We expect this kind of inattention to customer needs from Google, but Microsoft is supposed to be better than this.

OceanMan 11 Reputation points

2022-03-22T10:37:25.007+00:00

If you'd like this Teams issue properly resolved, please can you upvote this feature request.

Add the ability to turn off notifications for chats but not for calls
Thanks!
Also thanks to my company's IT group for finding this.

Merkelz, Curt 0 Reputation points

2023-06-07T20:43:22.53+00:00

This fix does not work for me
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14 additional answers

SA 16 Reputation points

2021-09-29T22:19:19+00:00

I had the same issue and I figured it out for my case:

I have my headset set as the audio device for Teams. Before, this didn't affect whether my laptop speakers would play the ringtone when I got a call, but since a few weeks ago it would stay silent and I would only be able to see I was getting a call from the pop up notification.

So in Settings > Devices, there is a section to set your Audio device, which I still have as my headset. But if you scroll down, there is a section called "Secondary Ringer" and I have set that to my laptop speakers.

I can now hear the ringtone from my laptop when I get a call! Try it out and see if this works for you
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3 people found this answer helpful.
Russ Kendal 6 Reputation points

2021-11-18T13:10:39.92+00:00

That worked for me.
Had the problem for a few months.
Gettin ringtone now.

Raja Akhtar 0 Reputation points

2023-04-27T09:42:18.1833333+00:00

This was the solution for me too - the "secondary ringer" option is there and should be for everyone. I'd just add that the settings referred to in this answer are those within MS teams desktop application itself as opposed to your PC/laptop's settings and you have to scroll down a little to find the secondary ringer option,
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Kathy San 6 Reputation points

2022-12-20T15:37:06.06+00:00

One of my user had the same issue using a Windows 10. Team app version 1.5.00.33362.

Here were a few troubleshooting...

User Rebooted the system -This did not resolve the issue.

User clicked on update is Teams App - Nothing happened and did not resolve the issue.

Lastly, I asked the user to sign out of team app and re-sign in. -This resolved the issue.

Not sure if user having to sign out and resigned in has to do with a licensing or reaunthentication with MS.
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Sharon Zhao-MSFT 25,756 Reputation points Microsoft External Staff

2020-10-20T08:58:33.397+00:00

@Chris Drexler (SHS) ,

Does anyone else have the same issue?

What is your Teams client version?

Perform a clean boot to exclude whether a background program is interfering with Teams.

Try to call in Teams web client(https://teams.microsoft.com) and check if this issue is only happened on desktop client.

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Chris Drexler (SHS) 51 Reputation points

2020-10-21T06:04:18.42+00:00

Dear @Sharon Zhao-MSFT

thanks for the very quick response!

Regarding your questions:

I seem to be the only one here around, at least what I know. The only other one i know of would be the guy here in the boards who had a very similar problem a year age (see link in my post above)

Teams Version: 1.3.000.26060 (64bit) updated 10/14/20

clean boot: did try this, with all possible devices disconnected (to avoid wrong sound routing, etc) - no success

web app has the same problem

Sharon Zhao-MSFT 25,756 Reputation points Microsoft External Staff

2020-10-24T03:50:34.11+00:00

@Chris Drexler (SHS) ,
Do you try another machine?
It seems a single machine problem. Perhaps, you could create a new profile and try again.

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Chris Drexler (SHS) 51 Reputation points

2020-10-26T16:28:00.003+00:00

I can an will trz another machine, but that doesn't really help as the my main machine is the one with the problems :-( ...

Question: what should I do to really clear/remove my profile? Just to make sure that I'm doing the right thing!

Thanks
Chris

Sharon Zhao-MSFT 25,756 Reputation points Microsoft External Staff

2020-10-29T09:24:58.243+00:00

@Chris Drexler (SHS) ,

You can refer to this article: https://www.businessinsider.com/how-to-create-a-new-user-on-windows-10.

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

Sharon Zhao-MSFT 25,756 Reputation points Microsoft External Staff

2020-11-03T08:19:50.693+00:00

@Chris Drexler (SHS) ,
Do you have any update on this topic?

Chris Drexler (SHS) 51 Reputation points

2020-11-10T08:53:15.143+00:00

Sorry, I was on vacation and didn't have time to try it yet. It's a little bit difficult to create a new profile as this is a company managed system with quite some restrictions regarding users/profiles. I've to find a way to test this on my system.

Sharon Zhao-MSFT 25,756 Reputation points Microsoft External Staff

2020-11-13T09:49:53.557+00:00

@Chris Drexler (SHS) ,
Do you have any update now?

Chris Drexler (SHS) 51 Reputation points

2020-11-27T06:24:22.167+00:00

I got my system reconfigured and was able to upgrade to Win10 20H2... No improvement. Now I have to try to get clean profile established somehow.
Sorry for the delays between my responses.
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Steve Boutin 1 Reputation point

2021-01-14T22:24:45.08+00:00

Any solutions for that issue
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Chris Drexler (SHS) 51 Reputation points

2021-01-15T07:43:47.67+00:00

Hi Steve, I'm very sorry but I have significant trouble to investigate this further as my sound completely died on me with a driver update from HP :-( This does not impact any USB connected audio device. Status is: still no ring tone an any (external) device, I'm looking into fixing the internal sound driver issue first to avoid any side effects from this. But again, that might take a while as I'm doing this in parallel to my normal work.

Thanks for checking back! I wish you a happy and healthy new Year!
Chris
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Microsoft Teams does not ring when being called.

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