Hi Dorianne,
1. What happens when you try to connect the printer to the computer, so you receive any error message?
Also try to connecting the printer using wired connection and check if you’re able to connect the printer.
Follow the steps provided below and check if that helps.
Method 1: Follow the steps provided in the link given below and check if that helps.
http://windows.microsoft.com/en-US/windows/help/printer-problems-in-windows?T1=tab02
**Method 2:**Download and install the printer drivers from the link provided below.
Hope this is helpful.