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Upgrade to Windows 10 2004 (Feature Update)- Issues during updating devices with Conexant ISST audio drivers

Hadjer YAHIAOUI 156 Reputation points
2021-02-28T14:47:02.207+00:00

Hello, I ame using SCCM Feature Update for Windows 10 Deployement to Upgrade Windows 10, but the State Freezs in "Installing". In "C:\$WINDOWS.~BT\Sources\Panther\setupact.log" I have the known issues "Errors or issues during or after updating devices with Conexant ISST audio drivers" How can I please update or reintall the driver for all my Devices witch SCCM ? Thanks. Regards,![72676-capture.png][1] [1]: /api/attachments/72676-capture.png?platform=QnA

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  1. AllenLiu-MSFT 49,311 Reputation points Microsoft External Staff
    2021-03-01T07:18:06.417+00:00

    Hi, anonymous user
    Thank you for posting in Microsoft Q&A forum.
    Yes, it's the known issue of windows 10 version 2004 and 20H2: Errors or issues during or after updating devices with Conexant ISST audio drivers.
    Microsoft and Synaptics are working on a resolution and will provide an update in an upcoming release. And it's recommended not to attempt to manually update using the Update now button or the Media Creation Tool until this issue has been resolved.

    And if you want to update drivers with SCCM, you may try below guidance:
    https://ccmexec.com/2013/10/update-a-device-driver-configuration-manager-2012/
    (Third-party link, just for your reference)

    If the response is helpful, please click "Accept Answer" and upvote it.
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    1 person found this answer helpful.

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  1. Jason Sandys 31,406 Reputation points Microsoft Employee Moderator
    2021-03-01T19:35:16.307+00:00

    IME, if you remove the drivers (and their files) before the upgrade, the compatibility check is skipped and thus the update succeeds and then you can add back the latest drivers after the upgrade as the issue isn't with the drivers themselves to my knowledge, it's with how the drivers are installed and get upgraded.

    You should be able to use and automate pnputil.exe to accomplish this task if desired and feasible for your org.

    YMMV of course so test, test, test if you go down this path.

    1 person found this answer helpful.
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  2. Hadjer YAHIAOUI 156 Reputation points
    2021-02-28T22:38:29.13+00:00

    Hello,

    Thanks for your feedback;

    The most of my Devices freezs in this step of log, and when the time is Out the error Below is Shown,

    ****MIG AddDriverFiles: Processing device: 4d36e96c-e325-11ce-bfc1-08002be10318
    2020-12-02 08:59:40, Info MIG AddDriverFiles: Processing driver: Conexant ISST Audio, Conexant, Conexant
    2020-12-02 08:59:40, Info MIG AddInfAndCatalog: Adding catalog file: C:\WINDOWS\system32\catroot{f750e6c3-38ee-11d1-85e5-00c04fc295ee}\oem33.cat
    2020-12-02 10:50:36, Error MOUPG CSetupHost::OnProgressChanged(2318): Result = 0x800704C7
    2020-12-02 10:50:36, Error MOUPG CSetupManager::DlpManagerCallback(2064): Result = 0x800704C7
    2020-12-02 10:50:36, Info MOUPG Remapping ERROR_CANCELLED to ERROR_REQUEST_ABORTED
    2020-12-02 10:50:36, Info MOUPG Cancel of current task requested...
    2020-12-02 10:50:36, Info MOUPG Attempting to cancel current task...
    2020-12-02 10:50:38, Info MOUPG MoSetupPlatform: Calling SetupPlatform::INewSystem::RequestCancelOperations...****

    I have the same Issue posed in tjis link and I don't Know how to Update My drives !

    https://www.reddit.com/r/SCCM/comments/k6si1r/feature_upgrade_1809_to_20h2_failing_on_some/

    Thnaks
    Regads

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  3. Hadjer YAHIAOUI 156 Reputation points
    2021-03-01T15:30:22.663+00:00

    Hi,
    Thank you a lot for your reply !

    I have an other question please : in the Microsoft document which explains this Issue (link below) they mentioned that it concerns version 7.231.3.0 or lower which is not the case for my devices (version Uper to 9.0.136.1) can we say that it is the same problem?

    https://learn.microsoft.com/en-us/windows/release-health/status-windows-10-20h2#417msgdesc

    Thank you in advance for your help.

  4. Pavel yannara Mirochnitchenko 13,331 Reputation points MVP
    2021-04-13T20:17:31.54+00:00

    Download latest Conexant driver packages from Dell/HP/Lenovo and use setup.exe or setup.cmd, whatever is shipped, with silent switches before OS upgrade phase.

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