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Windows Phone Support Tool

Anonymous
2011-09-15T06:58:28+00:00

I have the Windows Phone Support Tool up and it says "UpdateWP version 4.7.1404  Error: The installed version of the tool (4.7.1404) needs to be updated to match the Zune version (4.8.2345). Please install the tool version 4.8.2345". 

Where can I install this software?

Windows for home | Other | Devices and drivers

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Anonymous
2011-09-15T15:23:23+00:00

Just out of curiosity, are you running the Mango beta?  If yes, then these forums are the wrong place to ask and you should be asking in the AppHub

I'm not sure if this will help but there is a KB article "How to use the Windows Phone Support Tool on errors 80180080, 800705B4, or C101002E when updating your phone". 

Read this link to see if it offers you some help:

http://support.microsoft.com/kb/2530409#method1

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  1. Anonymous
    2016-09-12T03:03:43+00:00

    the download link for those tools is broken

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  2. Anonymous
    2012-09-09T16:47:58+00:00

    Communicating with device. Please wait for Recover button to be enabled.

    Support Tool version 4.8.2345.0

    The tool cannot recover this phone. Please contact technical support.

    please tell me what to do now

    Uninstall the outdated version from Remove Programs then reinstall the newer version. 

    Download the Windows Phone Support Tool from the Microsoft Download Center.

    If you have a 32-bit system, download the **WPSupportToolv2-x86.msi** **** package.

    (**http://download.microsoft.com/download/6/6/6/666ED30F-15E4-4287-8E73-CE08CCE07AAB/WPSupportToolv2-x86.msi**)

     

    If you have a 64-bit system, download the **WPSupportToolv2-amd64.msi** **** package.

    (**http://download.microsoft.com/download/6/6/6/666ED30F-15E4-4287-8E73-CE08CCE07AAB/WPSupportToolv2-amd64.msi**)

    This might help you:

    http://support.microsoft.com/kb/2530409

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  3. Anonymous
    2011-09-19T04:31:39+00:00

    I am encountering the same problem (same exact version numbers) -- it looks like UpdateWP.exe and corresponding update dll no longer work as of the latest Zune software update. The link provided by Jack is exactly what I was following when I first encountered this problem, sadly, so that does not help me.

    FWIW, it looks like all that's needed is a minor upgrade to the Support Tool release to match the latest Zune version.

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  4. Anonymous
    2011-09-18T14:52:15+00:00

    Hi Windows Phone User,

    Did the above suggestions by Jack Cook help resolve your issue?

Let us know!

Regards,

Nicholas W.

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