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Enable or installing the Terminal Service in Windows XP

Anonymous
2011-10-25T11:51:26+00:00

I am trying to install Norton Internet Security but it stops installing and shows an error message - "This process is unable to continue due to a system service that may not be installed or cannot be started..." . It then gives a redirect to - https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=20080923103733EN&lg=english&ct=united+states&product=home&version=1&pvid=f-home&entsrc=redirect_pubweb. From all of this, it appears that I need to Enable the Terminal Service. I have been trying for the last two days to find out how to do this without any success.

Can anyone help please?

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  1. LemP 74,930 Reputation points Volunteer Moderator
    2011-11-02T14:34:35+00:00

    The following assumes that you have Windows XP (preferably sp3).  If you don't have XP, ignore the rest of the post and respond by identifying what version of Windows you have, including service pack.

    What exactly happened when you tried the sc create command?  Please provide the complete error message.

    In the Services applet, what is the status of "DCOM Service Process Launcher"?

    Is termsrv.dll present in C:\Windows\system32? 

    Is perfts.dll present in C:\Windows\system32?

    Open regedit and navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services

    Is a sub-key named TermService present?  TermService should have 3 sub-keys:  Enum, Parameters, and Performance.

    The following is for Windows XP sp3.  Before altering the registry, it's a good idea to make a backup first.  At least make a System Restore point.  Or use ERUNT. 

    If the TermService key and its subkeys are not present (but the 2 dll files above are present) copy the material between the *********** into a Notepad window.  Set the "Save as type" to "All Files" and save the file as TS.reg.  Then right click on the file and select Merge.

    *********************************

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TermService]

    "ErrorControl"=dword:00000001

    "ObjectName"="LocalSystem"

    "Start"=dword:00000003

    "Description"="Allows multiple users to be connected interactively to a machine as well as the display of desktops and applications to remote computers. The underpinning of Remote Desktop (including RD for Administrators), Fast User Switching, Remote Assistance, and Terminal Server."

    "DisplayName"="Terminal Services"

    "DependOnService"=hex(7):52,00,50,00,43,00,53,00,53,00,00,00,00,00

    "Type"=dword:00000020

    "ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\

      74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\

      00,76,00,63,00,68,00,6f,00,73,00,74,00,20,00,2d,00,6b,00,20,00,44,00,43,00,\

      6f,00,6d,00,4c,00,61,00,75,00,6e,00,63,00,68,00,00,00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TermService\Parameters]

    "ServiceDll"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,\

      00,74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,\

      74,00,65,00,72,00,6d,00,73,00,72,00,76,00,2e,00,64,00,6c,00,6c,00,00,00

    "Certificate"=hex:01,00,00,00,01,00,00,00,01,00,00,00,06,00,5c,00,52,53,41,31,\

      48,00,00,00,00,02,00,00,3f,00,00,00,01,00,01,00,e1,42,a4,bb,96,fb,42,7f,64,\

      96,47,70,a4,69,ca,71,26,37,8b,cc,d7,22,70,df,38,12,52,0b,5d,e1,a0,90,0e,d5,\

      bf,18,cc,e0,24,34,23,f1,25,9b,91,27,fc,c4,53,6b,b6,82,52,82,1c,cc,a3,0f,c2,\

      4b,6b,23,6e,e2,00,00,00,00,00,00,00,00,08,00,48,00,66,88,35,a2,75,c4,59,b0,\

      55,23,74,6a,a6,88,20,80,eb,0e,b9,56,e6,b0,f1,d3,04,77,8b,1d,d4,05,35,6c,6d,\

      ac,1f,5e,7e,98,cc,1c,96,29,88,36,ec,ac,52,dd,13,0a,a4,55,74,ed,ea,b5,01,79,\

      eb,08,e0,48,94,54,00,00,00,00,00,00,00,00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TermService\Performance]

    "Close"="CloseTSObject"

    "Collect Timeout"=dword:000003e8

    "Collect"="CollectTSObjectData"

    "Open Timeout"=dword:000003e8

    "Open"="OpenTSObject"

    "Library"="perfts.dll"

    "Last Counter"=dword:00000886

    "Last Help"=dword:00000887

    "First Counter"=dword:00000806

    "First Help"=dword:00000807

    "Object List"="2054 2176"

    "Library Validation Code"=hex:00,f0,6f,2c,d2,e7,a8,01,00,30,00,00,00,00,00,00

    "WbemAdapFileSignature"=hex:7e,fd,21,14,ea,d1,ac,72,34,26,10,d7,19,2b,fb,32

    "WbemAdapFileTime"=hex:00,20,e7,68,c1,e7,a8,01

    "WbemAdapFileSize"=dword:00003000

    "WbemAdapStatus"=dword:00000000

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TermService\Enum]

    "0"="Root\LEGACY_TERMSERVICE\0000"

    "Count"=dword:00000001

    "NextInstance"=dword:00000001

    *********************************

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  1. Anonymous
    2011-11-01T20:53:37+00:00

    Eddie,

    The trail to why I "need??" to have terminal installed originated from the Norton error message and the following hyperlink.

    I have not tried running setup from safe mode but I will certainly give it a try.

    I will let you know what happens.

    Thanks,

    Greg

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  2. Anonymous
    2011-11-01T16:46:00+00:00

    Hi Greg,

    i don't know why you would need terminal installed, have you gone into add/remove programs to see if it is there?

    Also, have you tried running the setup from "safe" mode?

    Eddie B

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  3. Anonymous
    2011-10-26T10:41:11+00:00

    Halima, thanks for your response but I have gone past that stage. I have done the following,

    a.       Click on Start and click on Run.

    b.      Type services.msc in the run box and press enter to open the services window.

    c.       Locate the Terminal service unable to locate.

    but was not able to see Terminal Services in services.msc.

    The two items mentioned on the Norton help page were a) Remote Desktop and b) Terminal Services. The Remote Desktop was found and was set up correctly. I could not locate the Terminal Services.

    All of this is on a new computer that has Windows XP installed. I have installed all of the outstanding updates so I believe that XP is current.

    It appears that The Terminal Services is either no installed or not enabled.

    Greg

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  4. Anonymous
    2011-10-26T04:53:28+00:00

    Hi q8roo,

    1. What happen when you try to start the services mentioned in the link from Norton?
    2. Have you made any recent changes on the computer?

    Try the step below to start the required service on the computer.

    a)      Click Start, click Run then type services.msc in the dialog and then press Enter to open Services.

    b)      Right-click the Terminal Service and then click Properties.

    Make sure that the service is started and set to automatic.

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