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Blue screen error: BCcode 124

Anonymous
2011-10-21T21:38:25+00:00

Original title: Blue screen-- Stop 0x124

I have had two abrupt shutdowns within a day of each other. By what I can interpret, it seems like a CPU-related issue. Here's info on both of them:

From last night:

Source

Windows

Summary

Shut down unexpectedly

Date

‎10/‎20/‎2011 8:54 PM

Status

Report sent

Problem signature

Problem Event Name:    BlueScreen

OS Version:    6.1.7601.2.1.0.256.1

Locale ID:    1033

Extra information about the problem

BCCode:    124

BCP1:    0000000000000000

BCP2:    FFFFFA80067C6038

BCP3:    0000000000000000

BCP4:    0000000000000000

OS Version:    6_1_7601

Service Pack:    1_0

Product:    256_1

Bucket ID:    X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Server information:    6edd601d-cea6-4ea7-999e-b999972417b1

From this morning:

Source

Windows

Summary

Shut down unexpectedly

Date

‎10/‎21/‎2011 11:13 AM

Status

Report sent

Problem signature

Problem Event Name:    BlueScreen

OS Version:    6.1.7601.2.1.0.256.1

Locale ID:    1033

Extra information about the problem

BCCode:    124

BCP1:    0000000000000000

BCP2:    FFFFFA800679F038

BCP3:    0000000000000000

BCP4:    0000000000000000

OS Version:    6_1_7601

Service Pack:    1_0

Product:    256_1

Bucket ID:    X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Server information:    a6455d0e-5e52-4f55-a7ad-101722cfa7dd

Source

Windows

Summary

Shut down unexpectedly

Date

‎10/‎23/‎2011 7:51 AM

Status

Report sent

Problem signature

Problem Event Name:    BlueScreen

OS Version:    6.1.7601.2.1.0.256.1

Locale ID:    1033

Extra information about the problem

BCCode:    124

BCP1:    0000000000000000

BCP2:    FFFFFA80061F98F8

BCP3:    0000000000000000

BCP4:    0000000000000000

OS Version:    6_1_7601

Service Pack:    1_0

Product:    256_1

Bucket ID:    X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Server information:    4e1578a6-9d63-49b6-bb1f-50743dde782b

EDIT 10/23/11: Another random restart this morning. Info has been added above, and minidump added to Skydrive,

Windows for home | Previous Windows versions | Devices and drivers

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Answer accepted by question author

  1. Anonymous
    2011-11-03T16:39:11+00:00

    Hi,

    Check if you encounter the issue in ‘Safe mode’; if safe mode works fine then set the computer to ‘Clean boot’ mode from safe mode to check for software conflicts.

    Step 1:

    Refer the following link on how to start the computer in ‘Safe mode’.

    http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

    Step 2:

    Follow the steps in the link below to set the computer to ‘Clean boot’ state.

    http://support.microsoft.com/kb/929135

    Note: When the troubleshooting is over, do not forget to reset the computer to normal startup. Follow step 7 in the above mentioned article.

    2 people found this answer helpful.
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6 additional answers

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  1. Anonymous
    2011-10-25T22:46:32+00:00
    1. Disk check and memory check yielded no errors.
    2. All device drivers, firmware and BIOSes are up to date
    3. System restore did nothing
    4. Since the error seems to arise at random when performing tasks, troubleshooting in safe mode seems dubious.
    5. The restart is my monitor going blank and my system booting normally (except with the safe mode prompts), as if I had pressed my computer's reset button.
    0 comments
  2. Anonymous
    2011-10-24T16:08:14+00:00

    Hi,

    1)    Did the issue re-appear after you tried all the troubleshooting steps provided in my previous post?

    2)    How long does the computer generally take to restart once you turn it on?

    The dump file was not present in the location you provided.

    0 comments
  3. Anonymous
    2011-10-22T15:23:38+00:00
    1. These errors began showing up after I had put a new heatsink on my CPU. Thinking it was overclocking causing instability, I set the processor speeds back to default but these errors persisted.
    2. Windows 7 boots just fine, it will just randomly stop with this error.

    both minidump files are in Skydrive now, in a single .zip archive

    https://skydrive.live.com/#!/?cid=6668fc058c389ac0&sc=documents&id=6668FC058C389AC0!152

    0 comments
  4. Anonymous
    2011-10-22T13:49:11+00:00

    Hi,

    1)    Do you remember making any changes to the computer prior to the issue?

    2)    Are you able to boot to the operating system?

    This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).

    It would be helpful for us to identify the problem if you could upload the dump file.

    You can use the Sky-drive to upload the dump file, refer the following link for the steps on how to upload file to Sky-drive. The location of the dump file is ‘C:\Windows\Minidump\’.

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    You can try the following methods and check if it helps

    Method 1:

    Check your drive for errors

    http://windows.microsoft.com/en-US/windows7/Check-a-drive-for-errors

    IMPORTANT: Performing this task could cause loss of data on your computer. It is recommended that you back up all the data and files prior to performing this.

    Method 2:

    To diagnose memory problem on the computer run the Memory Diagnostic tool

    http://windows.microsoft.com/en-US/windows7/Diagnosing-memory-problems-on-your-computer

    Method 3:

    Resolving stop (blue screen) errors in Windows 7

    http://windows.microsoft.com/en-US/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

    Method 4:

    Update all device drivers

    http://windows.microsoft.com/en-US/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

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