Thank you very much for your reply Naman. I have contacted Acer support. Please find below our correspondence.
Customer Zeeshan Mazhari 04/03/2011 07.03 PM
Last night I managed to install Blue tooth and it was working absolutely fine(see Bluetooth.jpg) but today when I switched ON my laptop there was no Blue tooth installed (see NoBluetooth.jpg). Where the **** it has gone? It getting weird and I am loosing my temperament now. I wanted to know if this will ever be solved?I live in Pakistan and I can not call on the number you gave, please try to help me on this portal, ask some expert advice at your end please.
Response Uma Mahesh M 04/03/2011 12.18 PM
Dear Zeeshan Mazhari, Thank you for contacting Acer UK. We apologize for the delay in responding to your e-mail. We understand your concern. We came to know that you have changed the Operating system on your unit. In order to install the drivers, please log on to http://www.acer.co.uk and click on Service and SupportDriver Downloads. Select the model number and operating system from the drop down menu and download the appropriate drivers for your product. We understand you are trying install an alternate operating system on your computer. We do not recommend or support the installation of any other Operating Systems than the pre-installed one. Downgrading / installation of other operating systems can cause compatibility issues. However we have a dedicated department who can help you with software related issues, we request you to contact premium support line on 0906 706 8000(UK) calls cost (50 p/Min). For further assistance please do not hesitate to e-mail or contact us on 0871 760 1000 (UK), 0818 202 210 (Eire). Regards Acer UK Online Technical Support Team.
Customer Zeeshan Mazhari 02/03/2011 03.42 PM
Please advice what step should I take to install all the drivers of my laptop after doing clean install of Windows 7 Professional? Please try to suggest as many possible solutions as you can in one reply as it took you guys 24 hours to reply and I had to wait a long time. Please be advised that I have tried to re-install Launch Manager but it is not giving me any option to enable/disable Blue tooth they way it gave earlier when I purchased this laptopn. Let me tell you once again that when I purchased this laptop all the drivers and softwares were installed by default and when I pressed Fn + F3 key it opened a new windows and ask to enable/disable wifi and blue tooth. I want Launch manager to work like it was working when I purchased it.
Customer Zeeshan Mazhari 02/03/2011 03.07 PM
I have installed Windows 7 Professional as a clean install. I restarted my system in Safe Mode and manage to install Blue tooth. Then I shut down the laptop yesterday, but when I swtiched it ON today, it does not show Blue Tooth device in Device Manager. I tried to tap F3 key while pressing Fn key but it only turn On and Off the Wifi device, it does not give me any option for Blue tooth.
Response Uma Mahesh M 02/03/2011 11.00 AM
Dear Zeeshan Mazhari, Thank you for contacting Acer UK. We understand your concern. We regret the inconvenience caused to you. From your description, we came to know you have installed Windows 7. We would like to know whether you installed Windows 7 with the recovery discs or with the retail version. If you used recovery discs to install Windows 7. We request you to perform recovery once again and then try to install the launch manager to enable and disable the blue tooth. For further assistance please do not hesitate to e-mail or contact us on 0871 760 1000 (UK), 0818 202 210 (Eire). Regards Acer UK Online Technical Support Team.
Customer Zeeshan Mazhari 01/03/2011 11.57 PM
You said tap F3 three while pressing ALT key? You must have wrote it wrong it must be Fn key and F3 key. Anyways, I pressed Fn key and tapped F3 key but it did not give me any option to enable blue tooth. Rather windows prompt me that a new hardware is found and then I gave it the location where the driver of the blue tooth was residing. It then install the blue tooth and I manage to use blue tooth finally. But today again when I switched ON my laptop the status was same where it was. I thought I have to press Fn + F3 key again to enable blue tooth, but after numerous tapping I did not get anything. I was frustrated with all these things and I decided to install Windows 7. I manage to install Windows 7 effortlessly. But the bluetooth problem is still there. I tried to press ALT+F3 and Fn+F3 but nothing happen. Here I would like to highlight one thing that when I purchased this laptop, it give me an option to enable/disable Wifi and blue tooth in a popup windows (I think Launch Manager is the program) but now when I am pressing Fn+F3 key it only activate/de-activate Wifi no popup to activate/de-activate wifi and blue tooth. I have installed Launch Manager even then it is not giving me option to activate/de-activate wifi and blue tooth. Please tell me the step by step to resolve this issue as soon as possible as I am already quite frustrated with all these non-sense.
Response Uma Mahesh M 28/02/2011 02.44 PM
Dear Zeeshan Mazhari, Thank you for contacting Acer UK. We appreciate your efforts in performing basic troubleshooting steps. We understand your concern. We would be glad to assist you in resolving this issue. In order to turn on the blue tooth device, we request you to press and hold down the ALT key and keep on tapping F3 numerous times so that it will give you an option to enable blue tooth. For further assistance please do not hesitate to e-mail or contact us on 0871 760 1000 (UK), 0818 202 210 (Eire). Regards Acer UK Online Technical Support Team.
Auto-Response 27/02/2011 02.13 PM
Title: Orbicam Application Crashes Link: http://acer--uk.custhelp.com/app/answers/detail/a\_id/2821 Title: 3G module is not recognized Link: http://acer--uk.custhelp.com/app/answers/detail/a\_id/5936 Title: Installing drivers and applications downloaded from the Acer support site Link: http://acer--uk.custhelp.com/app/answers/detail/a\_id/6047 Title: Determining If A Computer Has A Bluetooth Module Link: http://acer--uk.custhelp.com/app/answers/detail/a\_id/2974 Title: Installing a downloaded driver on Windows XP Link: http://acer--uk.custhelp.com/app/answers/detail/a\_id/2637
Customer Zeeshan Mazhari 27/02/2011 02.13 PM
I have Acer Aspire One D255E, and the sticker at the bottom of it says that its Aspire one D255E-13DQkk and its SNID is 05119383316. I am facing difficulty in using bluetooth radio. I have downloaded Atheros Bluetooth Driver/16.0315.101.0/106.0 MB/2010/07/30 and Atheros Bluetooth Driver (3.0) (AR3011)/6.04.004.1/104.3 MB/2010/10/19 from your website but none of them is working. The system install Bluetooth suite properly and the icon do come up on the taskbar but I am unable to turn the bluetooth ON. I also tried Fn+F3 key but it only give the option of Wifi. Previously I used its bluetooth on Windows 7 starter but its not working on Windows XP. Please advice what action should I take to resolve it. Additional Details
Email Address
*** Email address is removed for privacy ***
Reference Number
110227-000869
Status
Updated
Created
27/02/2011 02.13 PM
Updated
07/03/2011 05.52 AM
Product
Netbook
Aspire One
AOD255
Category
Configuration, update and recovery
Drivers and software
File Attachment
Bluetooth.jpg (138.31 KB)
NoBluetooth.jpg (114.6 KB)
Serial Number
LUSEV0D2870512F5291601
Operating System
Windows XP
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