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Cannot install drivers for ATI Radeon 9250 graphics board

Anonymous
2011-11-02T17:34:50+00:00

Windows XP Pro SP3 will not install the drivers for my ATI Radeon 9250 PCI graphics board. Device Manager shows the board under Other Devices as "Video Controller" and "Video Controller (VGA Compatible)". I have downloaded the latest drivers. When I try to install the drivers the Harware Update Wizard displays the messages "Cannot Install this Hardware" and "The hardware was not installed because the wizard cannot find the necessary software". All of the options available with the Hardware Update Wizard fail to install the drivers. The setup program that came with the drivers also fails. My computer does not have onboard video but it does have a working SIS 300/305 graphics board already installed. How can I fix this problem?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2011-11-04T22:01:17+00:00

    Correction:  Instead of the device id I think it is the vendor id that is not matching up.

    Here is  the information from the setupapi.log

    #-019 Searching for hardware ID(s): pci\ven_0002&dev_5960&subsys_2073048c&rev_01,pci\ven_0002&dev_5960&subsys_2073048c,pci\ven_0002&dev_5960&cc_030000,pci\ven_0002&dev_5960&cc_0300

    #-018 Searching for compatible ID(s): pci\ven_0002&dev_5960&rev_01,pci\ven_0002&dev_5960,pci\ven_0002&cc_030000,pci\ven_0002&cc_0300,pci\ven_0002,pci\cc_030000,pci\cc_0300

    @ 19:51:59.251 #V017 Enumerating files "c:\ati\support\6-11-pre-r300_xp-2k_dd_ccc_wdm_38185\driver\2kxp_inf".

    @ 19:51:59.291 #V039 Opened INF "c:\ati\support\6-11-pre-r300_xp-2k_dd_ccc_wdm_38185\driver\2kxp_inf\C2_38185.inf", PNF not created (Languge = 0409).

    @ 19:51:59.321 #V039 Opened INF "c:\ati\support\6-11-pre-r300_xp-2k_dd_ccc_wdm_38185\driver\2kxp_inf\CX_38185.inf", PNF not created (Languge = 0409).

    And here is the information from what looks like the .inf file the install program should use

    "RADEON 9250 Series" = ati2mtag_RV280, PCI\VEN_1002&DEV_5C61&SUBSYS_0640174B

    "RADEON 9250 Series - Secondary" = ati2mtag_RV280, PCI\VEN_1002&DEV_5C41&SUBSYS_0641174B

    "RADEON 9250" = ati2mtag_RV280, PCI\VEN_1002&DEV_5960

    "RADEON 9250 - Secondary" = ati2mtag_RV280, PCI\VEN_1002&DEV_5940

    "RADEON 9250/9200 SERIES" = ati2mtag_RV280, PCI\VEN_1002&DEV_5962

    "RADEON 9250/9200 SERIES - Secondary" = ati2mtag_RV280, PCI\VEN_1002&DEV_5942

    Thanks for your help.

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  2. Anonymous
    2011-11-04T21:35:13+00:00

    The only change is the new graphics board.  I modified the registery subkeys as suggested by Method 1 above but it didn't help.  When I looked at the setupapi.log afterwards I saw that the install program is searching the .inf files for a device id that is different from the device id given for the board in the .inf files that came with the driver.  Could this be the problem?

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  3. Anonymous
    2011-11-03T07:33:59+00:00

    Hi JoeNorman,

    1.      Have you made any recent changes on the computer?

    Method 1

    Refer the article below and try the steps mentioned, check if it helps.

    You receive a "Cannot install this hardware" or "An error occurred during the installation" error message when you try to install a PCI device

    http://support.microsoft.com/kb/841567

    Method 2

    If the above step fails then refer the link below to know how to ATI graphics card on the computer and check if it helps.

    20870: Guide on how to install an ATI graphics card and / or its drivers

    http://support.amd.com/us/kbarticles/Pages/737-20870HowtoInstallYourATIProduct.aspx

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