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Win7 64bit won't recognize Canon imageCLASS MF4350d All-in-One Printer

Anonymous
2011-09-26T21:38:04+00:00

I have installed drivers per instructions from Canon website, but i cannot get the printer to work with my new laptop.  The driver install seems fine (no errors) but when i plug in the USB cord from the printer, Windows does not find the new device.  When I go to Devices and Printers I can see the MF4320-4350 as an Unspecified device.  I am not sure what to do next.  I have already uninstalled and reinstalled.  USB port is not the problem as it recognizes all other kinds of USB devices.

Somehow I had this printer hooked up and working last week but I don't know what changed from the time I unhooked it Friday afternoon til I came back and plugged it in this morning.  Any ideas are appreciated.

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2011-10-04T21:34:54+00:00

    Hello DawnMitchell,

    Let's try uninstalling and reinstalling the printer in a specific way:

    1. Detach the Printer from the PC.
    2. Uninstall the printer driver from the PC. <There may be a Special Uninstall utility from the manufacturer.>
    3. Re-install the Printer driver with the latest version from Brother's website.
    4. Reattach the printer.

    Also, here are some printer references:

    Open the Printer troubleshooter

    http://windows.microsoft.com/en-US/windows7/Open-the-Printer-troubleshooter

    Why can't I print?

    http://windows.microsoft.com/en-US/windows7/Why-cant-I-print

    Find and install printer drivers

    http://windows.microsoft.com/en-US/windows7/Find-and-install-printer-drivers

    Best regards,

    Matthew_Ha

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  1. Anonymous
    2011-09-28T13:45:13+00:00

    Thanks for that note - I did try all these things but unfortunately still having the same problem.  Thank you for your response, though!

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  2. Anonymous
    2011-09-28T05:30:51+00:00

    Try to upgrade the firmware  of your printer.

    Regards,

    J Chandrasekar

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  3. Anonymous
    2011-09-28T03:22:55+00:00

    Hi,

    Refer the following article which might help you in troubleshooting this issue.

    Printer problems in Windowshttp://windows.microsoft.com/en-US/windows/help/printer-problems-in-windows

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