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Huawei Mobile Connect - 3G Modem. This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

Anonymous
2010-07-17T18:19:57+00:00

System : Windows 7 Ultimate 64Bit. QC CPU 2.5Ghz, 4Gb RAM, Nvidia 9600GT. The modem work fine until about a month ago. I uninstalles the device, reinstalled it but the same mesages. I updated the driver as well as the software, still nothing. In safemode, the modem driver is loaded and the devicemanager reports that the device is working fine. once the system is started in normal mode the divcemanager reports : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31). please help. I check the settings for 6to4 drivers and there is no problem.

Thanx

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2011-10-05T09:15:34+00:00

    found the solution after 2 weeks!!!!

    1. Go to start menu
    2. Run ‘regedit’
    3. Open this key

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\

    {4D36E96D-E325-11CE-BFC1-08002BE10318}

    1. In this key, find the “Installer32” string.
    2. If the Microsoft Registration Key is missing, the key has to be added manually.
    3. Create a “string” value named “Installer32”, and set it to “mdminst.dll,ClassInstall32”
    4. Save the ‘regedit’
    5. Open the device manage
    6. Find the modem with problem; update the modem driver again by reinstalling VMC 9.4.4

    http://forum.vodafone.co.uk/t5/Mobile-Broadband/K3565-Modem-amp-Windows-7/m-p/348648

     

    its worked for me 3kwartappel... thank you so much...

    1 person found this answer helpful.
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Answer accepted by question author

  1. Anonymous
    2011-02-17T10:26:35+00:00

    found the solution after 2 weeks!!!!

    1. Go to start menu
    2. Run ‘regedit’
    3. Open this key

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\

    {4D36E96D-E325-11CE-BFC1-08002BE10318}

    1. In this key, find the “Installer32” string.
    2. If the Microsoft Registration Key is missing, the key has to be added manually.
    3. Create a “string” value named “Installer32”, and set it to “mdminst.dll,ClassInstall32”
    4. Save the ‘regedit’
    5. Open the device manage
    6. Find the modem with problem; update the modem driver again by reinstalling VMC 9.4.4

    http://forum.vodafone.co.uk/t5/Mobile-Broadband/K3565-Modem-amp-Windows-7/m-p/348648

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  3. Anonymous
    2010-07-17T18:22:47+00:00

    http://www.microsoft.com/windows/compatibility/windows-7/en-us/default.aspx

    Hardware/Software Windows 7 Compatibility Center.

    For any Windows 7 questions:

    http://social.answers.microsoft.com/Forums/en-US/category/windows7

    Above link is to Windows 7 Forums, for questions about Windows 7.

    All Windows 7 questions should be directed to/posted there.

    You are in Vista Forums.

    Cheers.

    Mick Murphy - Microsoft Partner

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