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Microsoft Help and Support (HelpPane.exe) Blank Page Problem

Anonymous
2011-10-05T10:57:33+00:00

Recently, I've had a problem with Help and Support on Win7 x32.

When I open Help and Support a Blank Page appears with no other controls.

Image : http://img214.imageshack.us/img214/2917/hasblank.png

Tried:

  • System Restore (Not Helped)
  • Sfc /Scannow (Windows resource protection did not find any integrity violation)
  • regsvr32 hhctrl.ocx
  • regsvr32 HelpPaneProxy.dll
  • regsvr32 HHActiveX.dll

Would like to avoid:

Reinstalling Windows 7 (Only if that is the only solution)

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2011-10-14T07:03:40+00:00

I've fixed the problem

Quote by Daniel Martín:

Browse to this registry key: HKEY_CLASSES_ROOT\Interface{8cec592c-07a1-11d9-b15e-000d56bfe6ee}\TypeLib and change the (Default) value to the following string:

{8cec5860-07a1-11d9-b15e-000d56bfe6ee}

Maybe you need to take ownership of that key from TrustedInstaller. If you receive an access denied error and you don't know how to take ownership of a registry key, post back and I will give you instructions.

Link to the topic: http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/dc805621-eb4e-42c5-ae6c-456946e6871a/

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  1. Anonymous
    2011-10-08T07:47:54+00:00

    Hi Zexdestroyer,

    In order to fix the corrupted files found by System File Checker tool which were not repaired, follow the steps from the article.

    How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

    http://support.microsoft.com/kb/929833

    Thank you for the reply Sandeep Ghatuary

    • Sfc /Scannow (Windows resource protection did not find any integrity violation)

    As I wrote at the beginning, I've run this tool and find no integrity violation, therefore, sfcdetails.txt is not created?

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  2. Anonymous
    2011-10-08T07:15:44+00:00

    Hi Zexdestroyer,

    In order to fix the corrupted files found by System File Checker tool which were not repaired, follow the steps from the article.

    How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

    http://support.microsoft.com/kb/929833

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  3. Anonymous
    2011-10-06T08:00:45+00:00

    Hi Sandeep Ghatuary, thank you for the reply, but unfortunately none of this methods worked.

    Method 1: Perform a scan using Microsoft safety scanner.

    Nothing found**.**

    Method 2: Perform a disk cleanup.

    Cleaned everything in it, but still no luck.

    Method 3: Create a new user account.

    I've created a new administrator account, and the problem persist there as-well.

    What I think is the problem is that I'm missing some file in windows which cant be found/repaired by SFC /scannow or some registry file/s that is missing which is used for Windows Help and Support to show its content.

    And I don't know if its related, but some time before I've noticed Windows Help and Support Blank Page I've had an error is the event log.

    The description for Event ID 1904 from source HHCTRL cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event:

    about:blank

    http://go.microsoft.com/fwlink?LinkID=45840

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  4. Anonymous
    2011-10-06T06:06:01+00:00

    Hi Zexdestroyer,

    ·         Have you made any changes on the computer prior to this issue?

    Follow these methods.

    Method 1: Perform a scan using Microsoft safety scanner.

    http://www.microsoft.com/security/scanner/en-us/default.aspx

    Method 2: Perform a disk cleanup.

    Start Disk Cleanup

    http://windows.microsoft.com/en-US/windows7/Start-Disk-Cleanup

    Delete files using Disk Cleanup

    http://windows.microsoft.com/en-US/windows7/Delete-files-using-Disk-Cleanup

    Method 3: Create a new user account.

    Create a user account

    http://windows.microsoft.com/en-us/Windows7/Create-a-user-account

    If the issue is resolved in a new user account then follow the article on how to fix a corrupted user account.

    Fix a corrupted user profile

    http://windows.microsoft.com/en-US/Windows7/Fix-a-corrupted-user-profile

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