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I have a big problem with my PC, is started with BSOD and the code 0x0000008E.
Sometimes, when it reboots I get the message
'The Group Policy Client service failed to logon
The media is write protected'
I have read that I may have an issue with the RAM on my machine so ran Memtest which highlighted some errors and then went crazy searching memory between 4095mb and 4607mb when my PC only has 4095mb of RAM - it reported over 6 million errors before I gave up.
Can anyone help? This started about 2 weeks ago. My equipment is all quite recent.
Thanks
Brett
SYSTEM: HP Pavilion Elite running Windows 7 Ultimate 32-bit, AMD Phenom 9500 2.20 GHz Quad-Core Processor, 4GB RAM, 1TB Onboard Hard Drive. Media stored on a WD World Edition 2TB Network Hard Drive and accessed via Devolo dLAN 200mbps AVeasy Home-Plugs from Xbox 360 Elite and WDTV Live HD Media Players.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Hi,
New memory is a good step. There is no assurance that memory is the only issue
and you may still need to reinstall Windows. Certainly changing the memory would
be a step I would try if possible.
When troubleshooting complex issues there are no guarantees so all you can do it
take the logical steps needed to try to solve the issues and see where those lead.
Hope this helps.
Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right.
Answer accepted by question author
Hi,
Re-installing Windows might help though I suspect hardware, such as memory, might
be involved. Only way to know it that solves all the issues is to try it.
Hope this helps.
Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right.
Hi,
Thanks for your guidance - this all looks pretty daunting but I'll go through it at the weekend and see where I get. Yesterday the PC, after two attempts, started up ok and ran all day with no stop errors. This morning however...
Attempt 1, turned on PC, got BSOD:
IRQL_NOT_LESS_OR_EQUAL
*** STOP: 0x0000000A (0x00000040, 0x000000FF, 0x00000000, 0x82E78368)
Attempt 2, turned on PC, got BSOD:
BAD_POOL_HEADER
*** STOP: 0x00000019 (0x00000003, 0x82F3C858, 0x82F3C858, 0x82F3C848)
Attempt 3, Launched Startup Repair but got BSOD:
*** STOP: 0x0000008E (0xC0000005, 0x8A835AA5, 0x896DD728, 0x00000000)
Attempt 4, Started Windows Normally, got BSOD:
*** Mpfilter.sys - Address 8C408E55 base at 0xA22F96DC, 0x00000000, DateStamp 4d9cb033
Collecting data for crash dump...
Attempt 5, Started Windows Normally - it starts, I start reading emails then...
It freezes after 5 minutes with no mouse, keyboard or on/off button response. Turned off at the mains.
Attempt 6, Started Windows Normally, got to the Windows 7 user login screen...
"The Group Policy Client service failed the logon.
The media drive is write protected."
No Attempt 7, gave up, went to work!
Although my computer skills are limited relative to the helpful people on Microsoft Answers I have a feeling this problem is hardware not software - not because of the various error codes I'm getting but because a previosly reliable PC has very suddenly developed these problems. The PC was moved shortly before the errors began which makes me wonder if the move triggered the fault.
I would be happy to just replace the 4GB of RAM with new components, this will cost me about 40.00GBP which I can live with. Memtest did find errors before it started testing a memory range that didn't exist and went on to report over 6 million errors (their website says some systems can cause Memtest to search non-existent memory bits). This also makes me think my memory is faulty.
What would you advise? It's odd that this computer has gone so bad so suddenly, I don't do anything extreme or adventurous on it or visit any 'peculiar' websites, Microsoft Security Essentials reports no problems and Ad-Aware only needed to sweep away a very small number of minor issues...
As always, any help will be gratefully received.
Brett
Hi,
References to Vista also apply to Windows 7.
This is my generic how to for proper driver updates : (Check for BIOS and driver updates.)
This utility makes it easy to see which versions are loaded :
DriverView - Free - utility displays the list of all device drivers currently loaded on your system.
For each driver in the list, additional useful information is displayed: load address of the driver,
description, version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html
For Drivers check System Maker as fallbacks and Device Maker's which are the most current.
Control Panel - Device Manager - Display Adapter - write down the make and complete model
of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate
Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -
Uninstall - REBOOT this will refresh the driver stack.
Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party
with their own software and drivers and any other major device drivers you have.
Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device
Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for
BIOS, Chipset and software updates at System Maker's site while there.)
Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after
each installation.
Always check in Device Manager - Drivers tab to be sure the version you are installing actually
shows up. This is because some drivers rollback before the latest is installed (sound drivers
particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as
needed.
Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check
manually by model.
Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm
Installing and updating drivers in Windows 7 (updating drivers manually using the methods above
is preferred to ensure the latest drivers from System maker and Device makers are found)
http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html
If you update drivers manually then it is a good idea to disable Driver Installations in Windows
Updates, this leaves Windows Updates ON however it will not install drivers which will usually be
older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it) and then
go look for new ones manually if you wish.
Stop Windows 7 from Automatically Installing Device Drivers
http://helpdeskgeek.com/windows-7/stop-windows-7-from-automatically-installing-device-drivers/
How To Disable Automatic Driver Installation In Windows 7 / Vista
Disable Windows Update Device Driver Search Prompt In Windows 7 / Vista (for Professional,
Ultimate, and Enterprise)
http://www.addictivetips.com/windows-tips/disable-windows-update-device-driver-search-prompt/
==========================================
Memory tests do not catch all errors such as mismatched memory (possible even for sticks
that appear to be identical) and when faster memory is placed in system behind slower memory.
So it is best to also swap sticks in and out to check for those even if all memory tests fail to show
a problem.
To test RAM check here - let it run 4+ hours or so. <-- best methodwww.memtest.org
For the Vista/Windows 7 Memory Diagnostic Tool
Start - type in Search box -> Memory - find Memory Diagnostics tool at top of list - Right Click -
RUN AS ADMIN follow the instructions
Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory Diagnostic
Tool
How to Run the Memory Diagnostics Tool in Windows 7
http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html
Test Your Computer’s Memory Using Windows Vista Memory Diagnostic Tool
Hope this helps.
Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
Hi,
Sounds like there are memory problems. Check with a Real Computer shop (one that does its own in-house
service and not leeks and peeks at a Best Buy or other Big Box Stores) or HP's Support.
Check with HP's Support, their on-line documentation, diagnostics, and ask about known issues in their forums.
HP Support & Drivers
http://welcome.hp.com/country/us/en/support.html
Contact HP
http://welcome.hp.com/country/us/en/contact\_us.html
HP Forums
http://h30434.www3.hp.com/psg/
=========
=========
I think memory is the problem (or motherboard and related hardware) however here are other troubleshooting
methods to use as needed :
Check this thread for information using BlueScreenView, MyEventViewer and other methods
to troubleshoot BlueScreens - top 3 replies (+1 other).
We can analyze the minidumps if you make them available from the SkyDrive or other file
sharing sites.
Zip or upload the contents of C:\Windows\minidump
Use SkyDrive to upload collected files.
===============================================================
BCCode: 8E 0x0000008E is same as 0x1000008E
Two primary causes of these blue screen are video drivers and BIOS - Check with System Maker's
Site for Display Adapter (Video) and BIOS and then Device Maker's site for latest Video. It can be
other drivers so check while there. Turn OFF auto-driver installation as those are older and if
Windows Updates suggests a driver just HIDE it. Antivirus is another possibility.
See Generic Driver Update Methods and check running Driver Verifier in the nextmessage.
BCCode: 8E 0x0000008E is same as 0x1000008ECause
The KERNEL_MODE_EXCEPTION_NOT_HANDLED bug check is a very common bug check. To interpret it, you must identify which exception was generated.
Common exception codes include the following:
Resolving the Problem
If you are not equipped to debug this problem, you should use some basic troubleshooting techniques:
Make sure you have enough disk space.
If you plan to debug this problem, you might find it difficult to obtain a stack trace. Parameter 2 (the exception address) should identify the driver or function that caused this problem.
If you do not know the specific cause of the exception, consider the following items:
If the bug check message lists a driver by name , disable or remove that driver. Also, disable or remove any drivers or services that were recently added. If the error occurs during the startup sequence and the system partition is formatted with NTFS file system, you might be able to use Safe Mode to rename or delete the faulty driver. If the driver is used as part of the system startup process in Safe Mode, you have to start the computer by using the Recovery Console to access the file.
If the problem is associated with Win32k.sys, the source of the error might be a third-party remote control program. If such software is installed, you can remove the service by starting the system by using the Recovery Console and then deleting the offending system service file.
Check the System Log in Event Viewer for additional error messages that might help identify the device or driver that is causing bug check 0x1E. You can disable memory caching of the BIOS to try to resolve the error. You should also run hardware diagnostics, especially the memory scanner, that the system manufacturer supplies. For more information about these procedures, see the owner's manual for your computer.
The error that generates this message can occur after the first restart during Windows Setup, or after Setup is finished. A possible cause of the error is lack of disk space for installation and system BIOS incompatibilities. For problems during Windows installation that are associated with lack of disk space, reduce the number of files on the target hard disk drive. Check for and delete any temporary files that you do not have to have, Internet cache files, application backup files, and*.chk*files that contain saved file fragments from disk scans. You can also use another hard disk drive with more free space for the installation.
You can resolve BIOS problems by upgrading the system BIOS version
BCCode: 8E 0x0000008E is same as 0x1000008E <-- read this linkhttp://www.faultwire.com/solutions-fatal\_error/KERNEL-MODE-EXCEPTION-NOT-HANDLED-0x0000008E-\*1151.html?order=date
=============================================
Look in the Event Viewer to see if anything is reported about those.
http://www.computerperformance.co.uk/vista/vista\_event\_viewer.htm
MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.
http://www.nirsoft.net/utils/my\_event\_viewer.html
Also do this so you can see the likely bluescreens.
Windows Vista automatically restarts if your PC encounters an error that causes it to crash.
http://www.winvistatips.com/disable-automatic-restart-t84.html
Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen
info that would help. Such as the BCC and the other 4 entries on the lower left. And any other
error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.
As examples :
BCCode: 116
BCP1: 87BC9510
BCP2: 8C013D80
BCP3: 00000000
BCP4: 00000002
or in this format :
Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000
This is an excellent tool for posting Blue Screen Error InformationBlueScreenView scans all your minidump files created during 'blue screen of death'crashes, and displays the information about all crashes in one table - Free
http://www.nirsoft.net/utils/blue\_screen\_view.html
Many BlueScreens are caused by old or corrupted drivers, especially video drivers however
there are other causes.
You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or
Recovery Options if your system has that installed by the maker.
How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html
You can try a System Restore back to a point before the problem started if there is one.
How to Do a System Restore in Windows 7
http://www.sevenforums.com/tutorials/700-system-restore.html
Start - type this in Search Box -> COMMAND find at top and RIGHT CLICK - RUN AS ADMIN
Enter this at the prompt - sfc /scannow
How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log (and Windows 7)
http://support.microsoft.com/kb/928228
The log might give you the answer if there was a corrupted driver. (Does not tell all the possible
driver issues).
Also run CheckDisk so we can rule out corruption as much as possible.
How to Run Check Disk at Startup in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html
Often updating drivers will help, usually Video, Sound, Network Card (NIC), WiFi, 3rd party
keyboard and mouse, as well as other major device drivers.
Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm
Installing and updating drivers in 7
http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html
Stop Windows 7 from Automatically Installing Device Drivers
http://helpdeskgeek.com/windows-7/stop-windows-7-from-automatically-installing-device-drivers/
How To Disable Automatic Driver Installation In Windows 7 / Vista
Disable Windows Update Device Driver Search Prompt In Windows 7 / Vista (for Professional,
Ultimate, and Enterprise)
http://www.addictivetips.com/windows-tips/disable-windows-update-device-driver-search-prompt/
How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
unexpectedly
http://support.microsoft.com/kb/958233
Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)
http://www.chicagotech.net/vista/vistabluescreen.htm
Understanding and Decoding BSOD (blue screen of death) Messages
http://www.taranfx.com/blog/?p=692
Windows - Troubleshooting Blue Screen Errors
http://kb.wisc.edu/page.php?id=7033
In some cases this might be required.
StartUp Repair from Recovery Options or Windows 7 disk
How to Run a Startup Repair in Windows 7
http://www.sevenforums.com/tutorials/681-startup-repair.html
How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html
How to Create a Windows 7 System Repair Disc
http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html
How to Do a Repair Install to Fix Windows 7
http://www.sevenforums.com/tutorials/3413-repair-install.html
Hope this helps.
Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
