Share via

"A required CD/DVD device driver is missing. If you have a driver floppy disk, CD, DVDm or USB flash drive, please insert it now. Note. If the windows installation media is in the drive, you can safely remove it for this step."

Anonymous
2010-02-23T12:35:03+00:00

When I try to install window 7 ultimate from my window vista ultimate, the window show the following error message "A required CD/DVD device driver is missing. If you have a driver floppy disk, CD, DVDm or USB flash drive, please insert it now. Note. If the windows installation media is in the drive, you can safely remove it for this step." I have DVD/CD-ROM drive "TSSTcorp CDDVDW TS-L632H ATA Device", and and it come preinstalled with no driver disk.  So is there any solution to the problem?

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

  1. Anonymous
    2010-02-23T20:09:02+00:00

    Hi,

    This most likely happens if you the CD/DVD driver are corrupt or if you don’t have the most recent firmware update for the CD/DVD device.

    Try to uninstall and re-install the drivers for the CD/DVD device.

    Click on Start>Right click on computer>Manage>Device manager>Expand CD/DVD drive>Right click on the option mentioned below and click on uninstall. Now restart the computer to install CD/DVD drive drivers from Windows driver cache.

    Also try to run the fixit tool included in the link below.

    Troubleshoot problems with CDs or DVDs

    http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-problems-with-CDs-or-DVDs

    Once done with the above go to your computer manufacturer’s website and check if they have released any new firmware updates for the CD/DVD device, download and install them if there are any.

    For more information on the issue and for more troubleshooting steps you can refer the article below.

    http://social.answers.microsoft.com/Forums/en-US/w7install/thread/c211ce29-8e5c-4a2f-aeee-fc2a6e62aef5

    Regards

    Sreekanth.

    0 comments

Answer accepted by question author

  1. Anonymous
    2010-02-23T19:38:35+00:00

    http://social.answers.microsoft.com/Forums/en-US/w7install/threads

           "Get Windows 7 installed and activated on your PC."

           They will help you in the above Windows 7 Forum.

    For any further Windows 7 questions, below is a link to a list of Windows 7 Forums:

    http://social.answers.microsoft.com/Forums/en-US/category/windows7

    Above link is to Windows 7 Forums, for questions about windows 7.

    Cheers.

    Mick Murphy - Microsoft Partner

    0 comments

Answer accepted by question author

  1. Anonymous
    2010-02-23T16:09:53+00:00

    You might try copying the contents of the DVD to a folder on your hard drive. Then start the install from there.

    (I saw a post or two when upgrading Windows 7 64bit from Vista 32bit). Could just be a funky DVDROM drive issue. Copying the files should bypass the issue.

    Hope this helps!

    Mark <> Microsoft Partner

    0 comments

3 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2011-09-16T10:50:39+00:00

    I assume all of you is using USB drive to install.

    When Windows is asking for driver, just click Cancel. You will be brought back to the welcome screen. At the welcome screen, remove your USB drive, insert it back to DIFFERENT USB PORT. Click Install Now again. The installation process will be like usual.

    This problem happened to all new version of updated Windows 7 installer. I think, it is due to failure of Windows installer to remain its detection to the USB drive. It lost the connection, and became confused, don't know where to find the USB drive it used to read before.

    When we re-insert the USB drive, Windows installer will detect the USB drive back, and continue like usual.

    Good luck and cheers! TQ.

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2013-06-13T01:11:40+00:00

    When I try to install window 7 ultimate from my window vista ultimate, the window show the following error message "A required CD/DVD device driver is missing. If you have a driver floppy disk, CD, DVDm or USB flash drive, please insert it now. Note. If the windows installation media is in the drive, you can safely remove it for this step." I have DVD/CD-ROM drive "TSSTcorp CDDVDW TS-L632H ATA Device", and and it come preinstalled with no driver disk.  So is there any solution to the problem?

    Maybe you've plugged into a USB 3.0 port. Meanwhile, your BIOS does not support USB 3.0 (it only works when the USB 3.0 driver has been installed). Therefore, you should plug into the USB 2.0 port or update your BIOS before. Good Luck!

    0 comments