This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I have Windows 7 64-bit Home Edkition and need a driver for an external Maxtor 250 GB OneTouch 4 Mini hard drive. It seems like the 250 GB version is the only one of this series of external drives is not supported for either 32-bit or 64-bit systems. Why is that? What can I do to use this device?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Hi,
You need to check with SeaGate/Maxtor Support, their on-line documentaton and drivers,
and ask in their forums about known issues.
Maxtor OneTouch 4 Family - there are drivers for the drive and to remake the CD.
Seagate/Maxtor - Support
http://www.seagate.com/www/en-us/about/contact_us/
Seagate/Maxtor - Forums
Hope this helps.
Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right.
External USB hard drives are assigned the driver USBSTOR.SYS from Microsoft. However, if the operating system cannot read the full identifier string from the bridge card, you should update to the latest USB chipset drivers from the computer/motherboard manufacturer.
There are no drivers for that drive from Seagate. If the drive was locked on a Vista 32-bit or earlier system, you'll need to unlock it before trying to use the drive on Windows 7. The drive does work on Win 7.
