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My computer keeps freezing up when not plugged in charger

Anonymous
2011-08-29T01:52:25+00:00

When my laptop is plugged in the charger, it runs perfectly fine. However, when i unplug the charger, it continuously freezes up on very short intervals. I've set the power options on High Performance before and that solved the problem, but it used up the battery charge way too fast so i don't prefer that option now. I've also formatted the entire system a few days ago but that didn't solve the problem. The laptop is relatively new, purchased February 2011. This is the only issue that is bothering me.

Is there a solution for this? Thanks in advance!

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Anonymous
2011-09-01T22:21:33+00:00

Hi

A couple of items from your powercfg report.

  1. There are several messages that indicate you may want to check for a BIOS update for that laptop.
  2. You battery is showing a 13% reduction in the original capacity of the battery, but this is within normal ranges for a Li-ion battery.
  3. The report also shows that you are still using the High Performance power plan when running on the battery only. This is definitely not recommended because all Li-ion batteries have a limited number of Charge/Discharge cycles and this would use those at a faster rate.

There is nothing specific, to indicate what may be causing the freezing issue that I can see in that report.

The only thought that occurs to me is that you are using very resource intensive programs, such as high end gaming, or other resource intensive programs, that use more resources than are available when on the Balanced or Power Saver plans. This would be why the problem disappears when you use the High Performance plan when on battery only.

I would recommend that you contact Samsung support to see if they have any other diagnostic tools that may be able to isolate the cause of this problem.

Samsung Support:

http://www.samsung.com/my/support/main/supportMain.do

Support | Samsung Product Support & Service Solutions:

http://www.samsung.com/us/support/#

Contact us - Samsung:

http://www.samsung.com/my/info/contactus.html

Let us know what you find.

Regards

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  1. Anonymous
    2011-08-31T10:57:16+00:00

    alright i did what you told me to do, and this is what the report says:

    Power Efficiency Diagnostics Report

    Computer Name HALA-PC
    Scan Time 2011-08-31T10:50:49Z
    Scan Duration 60 seconds
    System Manufacturer SAMSUNG ELECTRONICS CO., LTD.
    System Product Name R530/R730/R540
    BIOS Date 06/21/2010
    BIOS Version 08JV.M029.20100621.hkk
    OS Build 7600
    Platform Role PlatformRoleMobile
    Plugged In false
    Process Count 66
    Thread Count 808
    Report GUID {f7b96b38-b909-4a02-9929-de09a1b8b7c3}

    Analysis Results Errors

    Power Policy:Power Plan Personality is High Performance (On Battery)

    The current power plan personality is High Performance when the system is on battery power.

    Power Policy:Sleep timeout is disabled (On Battery)

    The computer is not configured to automatically sleep after a period of inactivity.

    Power Policy:802.11 Radio Power Policy is Maximum Performance (On Battery)

    The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.

    Power Policy:PCI Express ASPM is disabled (On Battery)

    The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.

    Power Policy:Power Plan Personality is High Performance (Plugged In)

    The current power plan personality is High Performance when the system is plugged in.

    Power Policy:Sleep timeout is disabled (Plugged In)

    The computer is not configured to automatically sleep after a period of inactivity.

    Power Policy:Minimum processor performance state is 100% (Plugged In)

    The processor is not configured to automatically reduce power consumption based on activity.

    Power Policy:PCI Express ASPM is disabled (Plugged In)

    The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.

    USB Suspend:USB Device not Entering Suspend

    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.

    Device Name USB Input Device
    Host Controller ID PCI\VEN_8086&DEV_3B34
    Host Controller Location PCI bus 0, device 29, function 0
    Device ID USB\VID_046D&PID_C05B
    Port Path 1,5

    USB Suspend:USB Device not Entering Suspend

    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.

    Device Name USB Root Hub
    Host Controller ID PCI\VEN_8086&DEV_3B34
    Host Controller Location PCI bus 0, device 29, function 0
    Device ID USB\VID_8086&PID_3B34
    Port Path

    USB Suspend:USB Device not Entering Suspend

    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.

    Device Name Generic USB Hub
    Host Controller ID PCI\VEN_8086&DEV_3B34
    Host Controller Location PCI bus 0, device 29, function 0
    Device ID USB\VID_8087&PID_0020
    Port Path 1

    CPU Utilization:Processor utilization is high

    The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.

    Average Utilization (%) 4.85

    Platform Power Management Capabilities:ACPI _PSD Object Failed Validation

    There is a problem with the definition of the ACPI _PSD object on this computer. Installing the latest system firmware (BIOS) may resolve this issue.

    Group 0
    Index 0

    Platform Power Management Capabilities:ACPI _PSD Object Failed Validation

    There is a problem with the definition of the ACPI _PSD object on this computer. Installing the latest system firmware (BIOS) may resolve this issue.

    Group 0
    Index 1

    Platform Power Management Capabilities:ACPI _PSD Object Failed Validation

    There is a problem with the definition of the ACPI _PSD object on this computer. Installing the latest system firmware (BIOS) may resolve this issue.

    Group 0
    Index 2

    Platform Power Management Capabilities:ACPI _PSD Object Failed Validation

    There is a problem with the definition of the ACPI _PSD object on this computer. Installing the latest system firmware (BIOS) may resolve this issue.

    Group 0
    Index 3

    Warnings

    Platform Timer Resolution:Platform Timer Resolution

    The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.

    Current Timer Resolution (100ns units) 10000
    Maximum Timer Period (100ns units) 156001

    Platform Timer Resolution:Outstanding Timer Request

    A program or service has requested a timer resolution smaller than the platform maximum timer resolution.

    Requested Period 10000
    Requesting Process ID 5080
    Requesting Process Path \Device\HarddiskVolume3\Program Files\Mozilla Firefox\plugin-container.exe

    Power Policy:Display timeout is long (On Battery)

    The display is configured to turn off after longer than 15 minutes.

    Timeout (seconds) 600

    Power Policy:Display timeout is long (Plugged In)

    The display is configured to turn off after longer than 10 minutes.

    Timeout (seconds) 900

    Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)

    The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.

    CPU Utilization:Individual process with significant processor utilization.

    This process is responsible for a significant portion of the total processor utilization recorded during the trace.

    Process Name firefox.exe
    PID 1256
    Average Utilization (%) 1.44
    Module Average Module Utilization (%)
    \Device\HarddiskVolume3\Program Files\Mozilla Firefox\xul.dll 1.05
    \SystemRoot\system32\ntkrnlpa.exe 0.12
    \SystemRoot\System32\win32k.sys 0.07

    CPU Utilization:Individual process with significant processor utilization.

    This process is responsible for a significant portion of the total processor utilization recorded during the trace.

    Process Name plugin-container.exe
    PID 5080
    Average Utilization (%) 0.77
    Module Average Module Utilization (%)
    \Device\HarddiskVolume3\Windows\System32\Macromed\Flash\NPSWF32.dll 0.64
    \SystemRoot\system32\ntkrnlpa.exe 0.03
    \SystemRoot\System32\win32k.sys 0.02

    CPU Utilization:Individual process with significant processor utilization.

    This process is responsible for a significant portion of the total processor utilization recorded during the trace.

    Process Name System
    PID 4
    Average Utilization (%) 0.27
    Module Average Module Utilization (%)
    \SystemRoot\system32\ntkrnlpa.exe 0.09
    \SystemRoot\system32\halmacpi.dll 0.05
    \SystemRoot\system32\DRIVERS\athr.sys 0.04

    Information

    Platform Timer Resolution:Timer Request Stack

    The stack of modules responsible for the lowest platform timer setting in this process.

    Requested Period 10000
    Requesting Process ID 5080
    Requesting Process Path \Device\HarddiskVolume3\Program Files\Mozilla Firefox\plugin-container.exe
    Calling Module Stack \Device\HarddiskVolume3\Windows\System32\ntdll.dll
    \Device\HarddiskVolume3\Windows\System32\winmm.dll
    \Device\HarddiskVolume3\Program Files\Mozilla Firefox\xul.dll
    \Device\HarddiskVolume3\Windows\System32\user32.dll
    \Device\HarddiskVolume3\Program Files\Mozilla Firefox\xul.dll
    \Device\HarddiskVolume3\Program Files\Mozilla Firefox\plugin-container.exe
    \Device\HarddiskVolume3\Windows\System32\kernel32.dll
    \Device\HarddiskVolume3\Windows\System32\ntdll.dll

    Power Policy:Active Power Plan

    The current power plan in use

    Plan Name OEM High Performance
    Plan GUID {8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c}

    Power Policy:Power Plan Personality (On Battery)

    The personality of the current power plan when the system is on battery power.

    Personality High Performance

    Power Policy:Video Quality (On Battery)

    Enables Windows Media Player to optimize for quality or power savings when playing video.

    Quality Mode Optimize for Video Quality

    Power Policy:Power Plan Personality (Plugged In)

    The personality of the current power plan when the system is plugged in.

    Personality High Performance

    Power Policy:Video quality (Plugged In)

    Enables Windows Media Player to optimize for quality or power savings when playing video.

    Quality Mode Optimize for Video Quality

    System Availability Requests:Analysis Success

    Analysis was successful. No energy efficiency problems were found. No information was returned.

    Battery:Battery Information

    Battery ID SAMSUNG Electronics
    Manufacturer SAMSUNG Electronics
    Serial Number
    Chemistry LION
    Long Term 1
    Design Capacity 44400
    Last Full Charge 38850

    Platform Power Management Capabilities:Supported Sleep States

    Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.

    S1 Sleep Supported false
    S2 Sleep Supported false
    S3 Sleep Supported true
    S4 Sleep Supported true

    Platform Power Management Capabilities:Adaptive Display Brightness is supported.

    This computer enables Windows to automatically control the brightness of the integrated display.

    Platform Power Management Capabilities:Processor Power Management Capabilities

    Effective processor power management enables the computer to automatically balance performance and energy consumption.

    Group 0
    Index 0
    Idle (C) State Count 3
    Performance (P) State Count 12
    Throttle (T) State Count 8

    Platform Power Management Capabilities:Processor Power Management Capabilities

    Effective processor power management enables the computer to automatically balance performance and energy consumption.

    Group 0
    Index 1
    Idle (C) State Count 3
    Performance (P) State Count 12
    Throttle (T) State Count 8

    Platform Power Management Capabilities:Processor Power Management Capabilities

    Effective processor power management enables the computer to automatically balance performance and energy consumption.

    Group 0
    Index 2
    Idle (C) State Count 3
    Performance (P) State Count 12
    Throttle (T) State Count 8

    Platform Power Management Capabilities:Processor Power Management Capabilities

    Effective processor power management enables the computer to automatically balance performance and energy consumption.

    Group 0
    Index 3
    Idle (C) State Count 3
    Performance (P) State Count 12
    Throttle (T) State Count 8

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  2. Anonymous
    2011-08-31T03:30:27+00:00

    Hi

    Since the computer runs OK when it's plugged in, it's this could indicate a problem with the battery.

    Have you seen any warnings about the battery status when the system is on battery power?

    I would recommend that you check with the computer manufacturer for a battery diagnostic tool that can analyze the status of the battery.

    You can run the Power Energy report in Windows 7.

    Close any running programs and perform the following.

    Go to Start and type cmd.exe in the Search box.

    In the Results, right click  cmd.exe and select the Run As Administrator option.

    In the Command window, type the following.

    powercfg -energy -output %userprofile%\Desktop\Energy_Diagnostic.html

    Press Enter.

    Note: Make sure the command is entered exactly as shown, including the spaces.

    It will take around 60 seconds for the command to complete.

    After it is complete, go to the Desktop and open the Energy_Diagnostic.html  file.

    Scroll down to the Battery:Analysis section.

    Let us know what you see there.

    Regards

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  3. Anonymous
    2011-08-30T21:48:03+00:00

    So I read up your response and I've tried cleaning the battery and the compartment, but I don't think it has helped. What other issue may this be? Thanks for the response though!

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  4. Anonymous
    2011-08-29T04:41:37+00:00

    Hi

    It sounds like there may be a problem with the battery?

    You might want to remove the battery and clean the contacts in the battery compartment as well as on the battery.

    Check with the laptop manufacturer to see if they have a battery diagnostic utility.

    Here are a couple of links with more information.

    How accurate is the battery meter?:

    http://windows.microsoft.com/en-US/windows7/How-accurate-is-the-battery-meter

    Solutions to common battery problems:

    http://windows.microsoft.com/en-US/windows7/Solutions-to-common-battery-problems

    Let us know what you find.

    Regards

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