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Native resolution 1920x1200 not available on certain computer

Anonymous
2010-03-13T14:14:05+00:00

I'm having a hard time setting my 24" Samsung 2443BW to its native resolution 1920x1200.

First off, my specs:

i7 860

msi p55-gd65

4GB DDR1333

Asus HD5870 (2 DVI, 1 HDMI, 1 DisplayPort)

Samsung 2443BW (1 DVI, 1 D-SUB)

Windows 7 Home Premium 64-bits

What I have tried:

  • a DVI Cable
  • a DVI dual-link cable
  • use the other DVI port on the videocard
  • a D-SUB cable with adapter so that it fits in the DVI port on videocard
  • a HDMI to DVI adapter so that I could use the HDMI port on the videocard
  • Ati drivers 10.3 beta, 10.2, 10.1
  • Install Samsung monitor drivers (there is a digital and analog driver, and after each switch of videocarddriver or cable I reinstalled the driver to make sure it was the right one)
  • A different videocard: Ati HD4550
  • Another videocard: Nvidia 8400GS (also with appropriate nvidia drivers installed and with monitor drivers reinstalled, and tried both DVI and D-SUB again)
  • Use powerstrip to create custom resolutions but they didn't show up
  • In nvidia settings tried to create custom resolution but it said that 1920x1200 is not supported by my screen, while I'm perfectly sure it does **
  • Modify the registry (this was when using Ati videocards), in the DALNonStandardModesBCDx (replace the 'x' by 1 or 2) registry key I added the 1920x1200 resolution
  • Contacted Samsung, couldn't help me any further and as it isn't a defect of the monitor there's no use in getting a new one**

NONE of the above solved my problem obviously or I wouldn't be here. It can't be the videocards or the drivers because both Ati and Nvidia cards don't support the resolution on this computer.

** To verify that the monitor wasn't the problem, I plugged it in on a different computer. Specs of that computer:

Intel P4 3ghz

Gigabyte motherboard

1GB DDR2

Nvidia 6200 (D-SUB, DVI)

Windows XP Home 32-bits

I plugged in the monitor on the D-SUB cable, installed the monitor drivers, went to the desktop properties and there it was, 1920x1200. And it worked.

I guess you can now understand why I've come here, because to me it seems to be something in windows 7 which is preventing the correct resolution from being available, or at least the combination of my monitor with windows 7. Although I know that there are people who have this setup working, it just does not work here, and I don't know what to do any more. Hoping that some brilliant people in here can help me out... !

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2011-11-20T09:19:38+00:00

    Hi, i was trying to figure out this problem about vista not detecting 1920X1200 native resolution. i have the HP w2408 monitor and for window 7 it has the native but when i went back to vista 64 bit it didnt. well first of all, i upgraded my driver for the monitor. i am not sure if that helped me but it got me to where i am. so even though i updated driver, still didnt show the option for 1920x1200 resolution. i actually had to disable my second monitor output. i had to disable secondary monitor. as i did that, the option for 1920x1200 resolution came up. maybe you should check if the option of primary and secondary 1 and 2 graphic card is showing. if it is, then just disable the second one and hopefully shows up. my solution is solved after trouble shooting for 1 day.

    8 people found this answer helpful.
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  2. Anonymous
    2017-11-29T13:42:39+00:00

    Hi RichGHA,

    Thanks for your reply.

    I actually managed to fix it a few years ago. I posted the solution to another forum where I asked for help, I forgot to post back here. Even though there's probably nobody else on this earth having this issue, here's how I solved it:

    1. Download the .bin attachment from this maillist http://lists.freedesktop....vel/2012-July/025172.html (reply me in this thread if the link dies)
    2. Download "Moninfo" from http://www.entechtaiwan.com/files/moninfo.exe
    3. Open the .bin file using moninfo. Go to "File" > "Create inf" to prepare the .inf file which will override the EDID data
    4. From the windows start menu, open devmgmt.msc. Find your display in the list, rightclick it, and choose "Update drivers" (or something similar in your own language)
    5. Make the wizard search for drivers on your computer > "select from a list of programs on your computer" (or something similar in your language) > Explore > Find the folder containing the .inf file
    6. Now you should see "Samsung Syncmaster (SAM0587 EDID Override)" appear in the wizard. Click next, ignore the warning and install it. After a reboot the 1920x1200 resolution should be available

    Edit: actually had to reinstall the driver today after having used the 2443BW as secondary screen for my MacBook. Apparently this "reset" it in some way, making Windows see it as a 1080p screen again. Anyway, just a matter of installing the driver now and it works again.

    I'll just put the driver's contents in this post, there's not much to it anyway.

    ; INF file generated by Monitor Asset Manager (2.60.0.972), 3-6-2013

    ; Copyright (c) EnTech Taiwan, 1995-2011.

    ; Internet: http://www.entechtaiwan.com

    [Version]

    Signature="$WINDOWS NT$"

    Class=Monitor

    ClassGUID={4d36e96e-e325-11ce-bfc1-08002be10318}

    Provider=%MFG%

    DriverVer=3-6-2013, 1.0.0.0

    ;CatalogFile=YourSignedCatalogFile.cat

    [DestinationDirs]

    DefaultDestDir=23

    [SourceDisksNames]

    1=%DISC%

    [SourceDisksFiles]

    ;YourColorProfileFile.icm

    [Manufacturer]

    %VENDOR%=EDID_OVERRIDE,NTx86,NTamd64

    [EDID_OVERRIDE.NTx86]

    %PRODUCTID%=OVERRIDDEN-EDID.Install, MONITOR\SAM0587

    [EDID_OVERRIDE.NTamd64]

    %PRODUCTID%=OVERRIDDEN-EDID.Install.NTamd64, MONITOR\SAM0587

    [OVERRIDDEN-EDID.Install.NTx86]

    DelReg=DEL_CURRENT_REG

    AddReg=OVERRIDDEN-EDID.AddReg, MODE1, DPMS

    CopyFiles=OVERRIDDEN-EDID.CopyFiles

    [OVERRIDDEN-EDID.Install.NTamd64]

    DelReg=DEL_CURRENT_REG

    AddReg=OVERRIDDEN-EDID.AddReg, MODE1, DPMS

    CopyFiles=OVERRIDDEN-EDID.CopyFiles

    [OVERRIDDEN-EDID.Install.NTx86.HW]

    AddReg=OVERRIDDEN-EDID_AddReg

    [OVERRIDDEN-EDID.Install.NTamd64.HW]

    AddReg=OVERRIDDEN-EDID_AddReg

    [OVERRIDDEN-EDID_AddReg]

    ;Base EDID

    HKR,EDID_OVERRIDE,"0",0x01,0x00,0xFF,0xFF,0xFF,0xFF,0xFF,0xFF,0x00,0x4C,0x2D,0x87,0x05,0x34,0x32,0x59,0x4D,0x0B,0x14,0x01,0x03,0x80,0x34,0x20,0x78,0x2A,0xEE,0x91,0xA3,0x54,0x4C,0x99,0x26,0x0F,0x50,0x54,0x23,0x08,0x00,0xA9,0x40,0x81,0x80,0x81,0x40,0x81,0x00,0x95,0x00,0xB3,0x00,0x01,0x01,0x01,0x01,0x28,0x3C,0x80,0xA0,0x70,0xB0,0x23,0x40,0x30,0x20,0x36,0x00,0x06,0x44,0x21,0x00,0x00,0x1A,0x00,0x00,0x00,0xFD,0x00,0x32,0x3F,0x1E,0x51,0x11,0x00,0x0A,0x20,0x20,0x20,0x20,0x20,0x20,0x00,0x00,0x00,0xFC,0x00,0x53,0x79,0x6E,0x63,0x4D,0x61,0x73,0x74,0x65,0x72,0x0A,0x20,0x20,0x00,0x00,0x00,0xFF,0x00,0x48,0x39,0x58,0x5A,0x33,0x30,0x36,0x38,0x30,0x36,0x0A,0x20,0x20,0x01,0xB8

    ;Extension bloc #1, e.g., CEA-EXT, DID-EXT, etc.

    HKR,EDID_OVERRIDE,"1",0x01,0x02,0x01,0x04,0x00,0x02,0x3A,0x80,0x18,0x71,0x38,0x2D,0x40,0x58,0x2C,0x45,0x00,0x06,0x44,0x21,0x00,0x00,0x1E,0x02,0x3A,0x80,0xD0,0x72,0x38,0x2D,0x40,0x10,0x2C,0x45,0x80,0x06,0x44,0x21,0x00,0x00,0x1E,0x01,0x1D,0x00,0x72,0x51,0xD0,0x1E,0x20,0x6E,0x28,0x55,0x00,0x06,0x44,0x21,0x00,0x00,0x1E,0x01,0x1D,0x00,0xBC,0x52,0xD0,0x1E,0x20,0xB8,0x28,0x55,0x40,0x06,0x44,0x21,0x00,0x00,0x1E,0x8C,0x0A,0xD0,0x90,0x20,0x40,0x31,0x20,0x0C,0x40,0x55,0x00,0x06,0x44,0x21,0x00,0x00,0x18,0x8C,0x0A,0xD0,0x8A,0x20,0xE0,0x2D,0x10,0x10,0x3E,0x96,0x00,0x06,0x44,0x21,0x00,0x00,0x18,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x96

    [DEL_CURRENT_REG]

    HKR,MODES

    HKR,EDID_OVERRIDE

    HKR,,MaxResolution

    HKR,,PreferredMode

    HKR,,DPMS

    HKR,,ICMProfile

    [DPMS]

    HKR,,DPMS,,1

    HKR,,PreferredMode,,"1920,1200,60"

    [MODE1]

    HKR,,MaxResolution,,"1920,1200,60"

    [OVERRIDDEN-EDID.AddReg]

    HKR,"MODES\1920,1200,60",Mode1,,"30.0-81.0,50.0-63.0,+,+"

    [OVERRIDDEN-EDID.CopyFiles]

    ;YourColorProfileFile.icm for non-sRGB displays

    [Strings]

    MFG="EnTech Taiwan"

    DISC="Monitor EDID Override Installation Disk"

    PRODUCTID="Samsung SyncMaster (SAM0587 EDID Override)"

    VENDOR="Samsung"

    5 people found this answer helpful.
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  3. Anonymous
    2010-03-14T04:06:52+00:00

    Hi Markie5,

    Did you try with the graphics card that is working with Windows XP (Nvidia 6200)?

    Also try changing the monitor refresh rate and check what happens.

    To change refresh rate

    1.       Open Control Panel

    2.       Go to Appearance and Personalization

    3.       Select Display

    4.       Click on ‘Change display settings’

    5.       Click on Advance settings

    6.       Go to monitor tab and change the refresh rate to 75 Hertz or 85 Hertz and check what happens

    Hope this information is helpful.

    Amrita M

    Microsoft Answers Support Engineer

    Visit our Microsoft Answers Feedback Forum and let us know what you think.

    3 people found this answer helpful.
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  4. Anonymous
    2010-03-21T11:41:45+00:00

    So no more ideas?

    2 people found this answer helpful.
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  5. Anonymous
    2010-03-14T11:58:19+00:00

    Yes I tried with that videocard forgot to mention that. About the refresh rate, the maximum refresh rate of the Samsung 2443BW is 60Hz so no chance in changing that.

    2 people found this answer helpful.
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