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Wireless Comfort Desktop 5000 keyboard sync

Anonymous
2011-03-08T21:12:21+00:00

I used to have a Microsoft Wireless Comfort Desktop 5000, and I accidentally broke the wireless transceiver. Since Microsoft doesn't sell these alone, I purchased another Microsoft Comfort Mouse 5000, that came packaged with a transceiver of the same model. The problem I am having is now I cannot get the keyboard to sync to the new transceiver, as there are no "sync" buttons to be found anywhere. Is there a way to manually do this?

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-10-25T19:55:47+00:00

    There is a way to re sync.  I just did it after advice from MS Support.

    1. Power off your computer.
    2. Remove the transmitter and the batteries from the mouse and keyboard.
    3. Power on your computer.
    4. After the system boots plug in the transmitter.
    5. Put batteries back in the keyboard and the mouse, the devices will automatically re sync with the transmitter.

    It worked perfectly after 3 months of trying to get my keyboard to re sync.  I had gone to a PS/2 keyboard and was about to buy another brand.

    Finally, I found someone in tech support who knows what they are talking about.

    Good Luck, All

    7 people found this answer helpful.
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  2. Anonymous
    2011-11-04T00:20:13+00:00

    Klaus,

    Sadly I did not get this fixed, and I will most likely never buy a wireless set from Microsoft again. I took apart the keyboard and the mouse looking for some sort of switch to select the channel it received on, but to no avail. The only way to get a full wireless mouse and keyboard set is to buy it as the set (~$70). This should NOT be the only solution to a cheap broken usb transmitter. Next time, I will be sure to get a wireless set with connect buttons on them.

    6 people found this answer helpful.
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  3. Anonymous
    2011-03-09T09:46:31+00:00

    Hi,

    Since you are using a new receiver to a old keyboard there might be firmware difference, suggest to check with the new keyboard and the trans receiver and check if it works fine or not.

     I would suggest you to check which driver version of keyboard you are using if using a old one. I would suggest to reinstall the latest version and check if it works or not

     If the issue still persists you can  contact hardware support and check if it helps

    http://www.microsoft.com/hardware/support/default.mspx

    Hope this helps,

    2 people found this answer helpful.
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  4. Anonymous
    2011-03-18T17:36:30+00:00

    wnk0809

    They should be on the same 2.4ghz range, but if you have other prodcuts that run on 2.4ghz (i.e. cordless phone, router). I dont know of any way to change the frequency on the transceiver.

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  5. Anonymous
    2011-03-09T17:53:05+00:00

    I didn't purchase a new keyboard, as this would have cost considerably more. The computer isn't connecting to the keyboard at all, it isn't listed under device manager. I have the newest Intellitype installed on the machine. I think the problem is that the transceiver is operating on a different frequency in the 2.4 Ghz range and the keyboard is listening to a different frequency. would it be possible to change the transceivers broadcast frequency? Or am I completely off base here?

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