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Hello,
Working on a laptop, I have a strange problem. Inserting a usb device (flash/usb hard drives are all that I have tested) brings up the Install new hardware wizard.
If I choose "Install the software automatically", the wizard always fails. If I pick "Install from a list or specific location", then choose c:\windows\inf as the location, it always works. Shouldn't the wizard be checking this location on it's own?
Things I've tried:
- Microsoft Fix it 50052
Gateway Laptop, MX6441
Windows MCE
Service Pack 3
All important updates installed
Any ideas would be appreciated.
Rick
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Hi,
It seems that Windows somehow loses USBSTOR.xxx files from the C:\Windows\INF folder. You can simply copy them from (C:\Windows\System32\DriverStore\FileRepository\usbstor.inf_x86_neutral_83027f5d5b2468d3) to C:\Windows\INF and this might fix the issue.
