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FATAL ERROR .We are sorry, but an internal error occurred. Please re-install the product to fix the problem. Error code 1/-3/10900 . See Doc # 5305

Anonymous
2012-01-26T22:34:23+00:00

This message appears on the screen after the desktop has fully loaded. 

Now the question is ,....How can I identify "which" product should be re-installed, and secondly, where can I find  the "Doc # 5305  ?

Please reply to   ******@yahoo.com ...I am completely lost on how to resolve this problem..

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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LemP 74,945 Reputation points Volunteer Moderator
2012-01-26T23:11:10+00:00

If that's really all of the information that is available, you'll have to resort to trial and error.

Use either the built-in System Configuration Utility (Start > Run > msconfig > OK) or (better) Autoruns.

In msconfig, click on the "Startup" tab.  In Autoruns, click on the "Logon" tab.

In either case, disable half of the entries and reboot.  If the error does not appear, the problem program is in the half you disabled (by UNchecking).  Conversely, if the error does appear, then the problem is in the half that you did not disable.

Keep narrowing things down by halves until you find the culprit.  Then uninstall it (and reinstall it, if you still need it).

Note that one or more of the programs in the startup list will be related to your antivirus.  Either disconnect your computer from the Internet while you are doing this troubleshooting or leave the a/v program enabled until you find the culprit (or conclude that it's the a/v program itself that's causing the error).

P.S.:  A quick Google search for Error code 1/-3/10900 suggests that the problem may be related to Nero 7, so if you have that and it's configured to start when Windows starts, I'd disable that and see if the problem goes away.  To uninstall Nero, seehttp://www.nero.com/enu/tools-utilities.html

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  1. Anonymous
    2012-05-18T00:07:51+00:00

    Quem postou esta resposta me proporcionou uma solução que eu era capaz de aplicar em menos de cinco minutos ... Foi notável ... Muito obrigado ... Na verdade, fui diretamente para o último parágrafo que zeraram em Nero 7, eo problema foi resolvido imediatamente ..... 

    como acho o codigo md5 do nero?

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  2. LemP 74,945 Reputation points Volunteer Moderator
    2012-01-29T17:52:11+00:00

    You're welcome.  It's a good thing I added that P.S.

    Remember, for many computer problems, Google is your friend.

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  3. Anonymous
    2012-01-29T14:45:01+00:00

    Whosoever posted this answer provided me with a solution that I was able to apply in less than five minutes ... IT WAS REMARKABLE...Thank you very much... In fact , I went directly to the last paragraph that zeroed in on Nero 7, and the problem was solved immediately.....

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