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Hello to all,
I dont know if this is posted anywhere else or if im not in the correct department, if so please redirect me.
Now for the issue at hand. A few days ago i turned on my computer and it froze. It froze while showing the desktop (all shortcuts and icons were there) but when i put my cursor on the taskbar it would turn into the loading circle. I could click once on the desktop but then it would freeze too. CTRL+ALT+delete did not work, neither did windows button,alt f4 or anything else. Had to manually reboot using reboot button on tower. At first the only way to get it working again was to enter safe mode and restore system to a windows critical update. That fixed the problem only for that perticular reboot, if u restarted pc problem reoccured and had to do it all over again. After i saw that by selecting boot from last know configuration by pressing f8 at startup i was also able to bypass that problem but yet again only for that specific boot. I also tried system repair via boot and via windows CD but windows found no error (???). So i searched online for the problem and found a usefell thread on how to do a clean boot. http://support.microsoft.com/kb/929135
After lot of restarts and lots of boot to last known configuration i came to the conclusion of the step 5 last paragraph. As a last step i rebooted from last good known configuration and saw which microsoft services where running and which were stopped. (I have come to reason that the problem is being caused by one of the stopped microsoft services-Am i correct in assuming that?) The problem is there are way too many stopped services and im asking if either anyone knows a way i can find out fast without having to restart every single time one by one and if someone else has had the same problem. (Oh and is there a way to list all the services not running).
My computer specs are these:
MS WINDOWS 7 ULTIMATE 32bit, (service pack 1 version 6.1 build 7601)
Intel core i7 cpu 860@ 2,80 ghz
Motherboard model: ms 7636 (version 1.80)
ram 4.00gb
graphics card NVIDIA gefroce GT 220
| Version: | 285.62 |
|---|---|
| Release Date: | 2011.10.24 |
All drivers have been updated via their respective websites and via windows update.
Ok i sat down and wrote all the windows system services that were stopped when i chose last good known configuration at reboot: (i am writing their services' name)
wwan autoconfig
security center
parental controls
WMI performance adapter
windows remote management
windows defender
windows error reporting service
Problem reports and solutions center
windows event collector
webclient
windows color system
windows connect now
windows biometric seervice
block level backup engine service
windows activation technologies
windows time
volume shadow copy
virtual disk
credential manager
remote desktop services Usermanagement
Interactive services detection
thread ordering server
remote desktop services
tpm vase services
telephon
tablet pc input service
microsoft softwra shadow copy provider
secure socket tunneling protocol service
spp notification service
snmp trap
remote desktop configfutration
adaptive brightness
secondary logon
windows backup
smart card removal policy
smart card
remote procedure call locator
remote registry
remote access connection manager
remote access auto connection manager
quality windows audio video experience
protected storage
PNRP machine name publication service
performance logs and alerts
branchcache
program compatibility assistant service
office source engine
netlogon
netwrork access protection agent
windows installer
microsoftt sharepoint workspace audit service
link layer topology discovery mapper
ktmrm for dustributed transaction coordinator
pnp x ip bus enumerator
windows card space
hp network devices support
health key and certificate management
huamn interface devise access
windows font cache service
fax
windows media center receiver and scheduler service
encrypting fuile system efs
wired auto config
disk defragmenter
com+ system application
microsoft framework NET ngen v4.0.30319_X86
certificate propagation
bluetooth support service
bitlocker drive encryption service
activeX installer
application management
application identity
application layer gatewat service
one of these services i beleive is causing the problem. Anyone know which one or a easy way to find out? (cant rly enable one and reboot and so on so on il take forever)
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Answer accepted by question author
I enabled all services, did a reboot. Then i enabled Normal boot option in the general tab, restarted. Then i stopped some programs that i dont want at startup, restarted. Then restarted for one last time to check my luck. No problems at all. hope that was the problem and now its fixed
Answer accepted by question author
Hi,
Does the computer restart itself or does it require a hard shut off?
The services are stopped because they are not needed at the Startup. The services will start when required.
Try to run Microsoft Safety Scanner in Safe mode for any spyware or malware infection and check if it helps.
http://www.microsoft.com/security/scanner/en-us/default.aspx
Note: The Microsoft Safety Scanner expires 10 days after being downloaded. To rerun a scan with the latest anti-malware definitions, download and run the Microsoft Safety Scanner again. Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.
I would also suggest you to contact the system manufacturer for assistance with any faulty hardware issues.
Hi,
Have you enabled all the services once the issue is resolved?
Thank you for sharing the information.
Glad to know that the issue has been resolved. If you have any further issue on your computer, please post your question and we will be happy to help you.
Ok an update on the situation. It seems to have worked from your solution. All it needed was safe mode and a full scan ( I was doing a quick scan). I restarted/rebooted from shut down several times without this problem appearing. I suppose it has been resolved. Should it reappear i will make a new petition. Thank you for the quick reply and for the solution.
Thnx for the reply m8
No the computer does not restart itself. I have to hard shut it off via power button on tower. As for the malware i had microsoft security essentials swipe twice my drives as well as microsoft security scanner in safe mode. Also used the in-built malware discovery tools of windows. My drives according to the above are clean as a whistle. To be honest ever since i stopped all the mentioned windows services this event has not reappeared leading me to the conclusion that one of the services above is causing the problem....
