Batman - Arkham City error Unhandled exception has occured in your application.

original title: Please help. I'm desperate "please refer to dxerror.log and directx.log"

Hi,

I've been at this all night and I've run out of ideas. I'm at a complete loss. This will be the first time I haven't been able to troubleshoot a problem myself by looking online.

So, here goes. It all started when I installed "Batman - Arkham City" and tried to run for the first time.

An error dialog popped up saying:

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Microsoft .NET Framework

Unhandled exception has occured in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately.

Could not load file or assemply 'Microsoft.DirectX.Direct3Unhandled exception has occured in your application. If you click Quit, the application will close immediately.D.

Version=1.0.2902.0, Culture=neutral

PublicKeyToken=32bf3856ad364e35' or one of its dependencies

Access is denied

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The details provided for this error are as follows:

************** Exception Text **************

System.IO.FileLoadException: Could not load file or assembly 'Microsoft.DirectX.Direct3D, Version=1.0.2902.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' or one of its dependencies. Access is denied.

File name: 'Microsoft.DirectX.Direct3D, Version=1.0.2902.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35'

   at BmLauncher.Settings.DetermineDefaultSystemSettings()

   at BmLauncher.Settings.StaticInitialise(IniFile iniFile, IniFile iniEng, IniFile iniInst, SystemInfo sysInfo, String localePath, String localeConfigFile, String& localeDir)

   at BmLauncher.Form1.Initialise()

   at BmLauncher.Form1.OnLoad(Object sender, EventArgs e)

   at System.Windows.Forms.Form.OnLoad(EventArgs e)

   at System.Windows.Forms.Form.OnCreateControl()

   at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)

   at System.Windows.Forms.Control.CreateControl()

   at System.Windows.Forms.Control.WmShowWindow(Message& m)

   at System.Windows.Forms.Control.WndProc(Message& m)

   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)

   at System.Windows.Forms.ContainerControl.WndProc(Message& m)

   at System.Windows.Forms.Form.WmShowWindow(Message& m)

   at System.Windows.Forms.Form.WndProc(Message& m)

   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

WRN: Assembly binding logging is turned OFF.

To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.

Note: There is some performance penalty associated with assembly bind failure logging.

To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].

************** Loaded Assemblies **************

mscorlib

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.4963 (win7RTMGDR.050727-4900)

    CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll

---

BmLauncher

    Assembly Version: 1.0.0.0

    Win32 Version: 1.0.0.0

    CodeBase: file:///D:/Games/Batman%20-%20Arkham%20City/Binaries/Win32/BmLauncher.exe

---

System.Windows.Forms

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.4961 (win7RTMGDR.050727-4900)

    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll

---

System

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.4962 (win7RTMGDR.050727-4900)

    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll

---

System.Drawing

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)

    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll

---

System.Management

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)

    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Management/2.0.0.0__b03f5f7f11d50a3a/System.Management.dll

---

BmLauncherUtils

    Assembly Version: 1.0.0.0

    Win32 Version: 1.0.1.0

    CodeBase: file:///D:/Games/Batman%20-%20Arkham%20City/Binaries/Win32/BmLauncherUtils.DLL

---

msvcm90

    Assembly Version: 9.0.30729.4974

    Win32 Version: 9.00.30729.4974

    CodeBase: file:///C:/Windows/WinSxS/x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4974_none_50940634bcb759cb/msvcm90.dll

---

System.Xml

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)

    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll

---

The problem is I already have the latest version of DirectX. I play recent games like Skyrim without a hitch. Nevertheless, I've tried to update my directX anyway. However, when I try and run the installers (such as dxwebsetup), it doesn't get anywhere because an error dialog pops up and says:

An internal system error occured.

Please refer to DXerror.log and DirectX.log in your Windows folder to determine the problem.

Going there of course tells me nothing, but I'll post what the contents of each say.

DirectX when opened in notepad says: "12/13/11 04:32:32: infinst: WinMain(): ParseInfSection() failed."

DXError says: [12/13/11 04:32:32] module: infinst(Jan 24 2007), file: infinst.cpp, line: 778, function: WinMain

    ParseInfSection() failed.

I cannot go any further than this. I'm at a loss. Any tips, help, suggestions would be appreciated.

I've tried System Restore to the earliest point I can, to no avail. I've tried booting the computer with nothing but windows programs and system services, nothing.

Thank you for your time.