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Bluetooth adapter won't connect to wireless devices

Anonymous
2012-02-10T19:55:53+00:00

My Bluetooth adapter can't find or connect to any devices. I thought my old one (IOGEAR GBU221) was broken so I bought two new ones (IOGEAR GBU421), and neither of them will work either.

I have downloaded the drivers from both of the disk's that came with the dongles (I bought two dongles, to make sure that the issue wasn't just with the manufacturing of the first one), and I also downloaded the driver from [iogear.com]'s web site and also tried downloading the driver from [broadcom.com]'s web site (Un-Installing any old driver before each download). I waited to plug the dongle in until the installation wizard notified me that "no device was found" (per instructions), all driver files seem to be available and the blue light on the dongle is on, and permission is granted under [Bluetooth Radio Properties/Options/Share/PIM Interface] (Allow Bluetooth devices to find this computer/Allow Bluetooth devices to connect with this computer). There is also recognition under [COM Ports] (COM11/Incoming). I have also checked under [Services] to make sure that [Bluetooth Services/Support] are both [Started/ and set to Automatic].

Here's what happens when I try to connect from my PC to a wireless device: Click on bluetooth icon in task tray (or through control panel)/Click on Bluetooth devises/Click on add wireless device/(Pair with a wireless device) Wizard opens showing 0 items and "blank" search screen~ after about 15 seconds a notification pops up below the search screen: "What should I do if Windows hasn't discovered my device."

Here's what happens when I try to connect from my Samsung SGH-T959 (smart phone): Under bluetooth settings/Under bluetooth devices/Click on connect to Home PC/Password wizard pops up~enter password/banner pops up on Home PC screen: "A wireless device would like to connect with this computer-click on this banner to accept"~click on it/after about 20 seconds a notification pops up on my phone screen: "pairing with Home PC rejected"~ or "Home PC could not be found".

I have tried to search Microsoft support to find out what "path" the bluetooth connects through and what the permission settings should be, but all I can find or get from others is,.. they keep telling me to do the same things over and over: Un-install/Re-install drivers.

Please Help!

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  1. Anonymous
    2012-02-10T21:33:57+00:00

    Sorry I could not help you. Others will read your question and offer other suggestions.

    Good luck with it.

    Cheers.

    6 people found this answer helpful.
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  2. Anonymous
    2012-02-10T21:27:10+00:00

    Thanks for the response Bill,.. but it's just more of the same, my PC is 5 years old and out of warranty, so the troubleshooter won't activate. I think my issue stems from an erroneous permission setting in the Network pathway (PAN), cause that's wear it's [Disconnected] and nothing I've tried will get it [Connected].

    BTW- I've got a Pavilion [m8100n] that has worked fast and just about flawlessly for years, running Vista Home Premium, if I could just get this figured out I'd be in heaven again.

    Thanks

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  3. Anonymous
    2012-02-10T20:48:23+00:00

    Hi,

    Here is some Microsoft Information in the supplied link to use when having problems with Bluetooth devices (there is a Troubleshooter there, too):

    "Troubleshoot problems with Bluetooth enabled devices"

    http://windows.microsoft.com/en-us/windows-vista/Troubleshoot-problems-with-Bluetooth-enabled-devices

    Cheers.

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