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Unable to install Streets & Trips 2011, error: Microsoft Streets & Trips 2011 requires the installation of the Microsoft Visual C++ 2010 Redistributable

Anonymous
2011-10-27T21:15:53+00:00

Original title: Streets & Trips 2011 with GPS Locator install problem

I am trying to install Microsoft Streets & Trips 2011 with GPS Locator from DVD and it fails very early in the install.  My environment is an HP 8560w Elite Workbook running Win 7 Prof and Microsoft Office 2010 Professional (8GB of memory, 500GB disk space).

Let me stress that  I will not be plugging the GPS stick into a USB port until the install process or the the installed software calls for it.  The install starts with the display:

"Microsoft Streets & Trips 2011 requires the installation of the Microsoft Visual C++ 2010 Redistributable. To install the component now, click OK. If you want to stop the installation and exit Setup, click Cancel."

I clicked OK to proceed with the install. Another message was displayed:

"Please wait while the Microsoft Visual C++ 2010 Redistributable is installed."

After a fairly brief delay, a final message was displayed:

"One of the prerequisite components failed to install. Setup will now exist."

I check my installed programs list in Programs and Features and Microsoft Visual C++ 2010 Redistributable is already installed, listed as:

Microsoft Visual C++ 2010 x64 Redistributable - Version 10.0.40219

Microsoft Visual C++ 2010 x86 Redistributable - Version 10.0.40219

I've tried to run the install several times but it always fails and ends at the same point.

What must I do to successfully install Microsoft Streets & Trips 2011 with GPS Locator?

William Allen

Windows for home | Previous Windows versions | Apps

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2012-01-25T14:05:26+00:00

    I thank everyone for their input on my captioned problem.

    As I indicated in one of my earlier replies to myself, for me, this problem is closed now.  Microsoft Support accepted my MS Streets & Trips w/ GPS for a full refund.  At least, the support staff I spoke to acknowledged that ST2011 was known to be incompatible with W7P SP1 and they offered the full refund.

    A number of the replies I received offered possible solutions that I had tried and said so in previous updates to this thread (e.g., running the install from the data.msi on the install CD).  While I still had possession of the ST2011 software, I was not made aware of the Microsoft reset tool mentioned by Mike L. Robbins so I can't say whether that would get me through my installation problems.  So be it, everything was send back to Microsoft.

    I can only hope that if Microsoft releases Streets & Trips 2012 that is does not inherit the problems I experienced.  I consider this thread to be closed now.  Thank you all.

    Certainly continue to reply to this topic if others might benefit from your proposed solutions to ST2011 installs.

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  1. Anonymous
    2012-01-25T06:22:03+00:00

    My solution to the 0x80070005 error was to do this:

    Start -> Type "cmd" -> Right click on cmd.exe and select "Run As Administrator"

    Type the following, pressing enter after every line.

    e: (this is the drive letter of your installation media)

    cd MapPoint --OR-- cd Streets (this depends on whether you're installing MapPoint or Streets & Trips)

    cd MsMap

    data.msi

    Follow the install prompts as normal.  You can hit "reinstall" if it previously failed.

    Once it is done, you can run MapPoint as normal!

    5 people found this answer helpful.
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  2. Anonymous
    2012-06-06T22:48:13+00:00

    If it installs, but still won't run.  Try this, Start, right click on icon, Properties, Compatibility, toggle Run A Administrator.  Worked for me.  Got this from phone tech supp.

    1 person found this answer helpful.
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  3. Anonymous
    2011-10-28T17:00:11+00:00

    Let me start my follow-up reply to update the information in my original post elsewhere here.

    In addition to Microsoft Visual C++ 2010, the install for Microsoft Streets & Trips 2011 with GPS Locator (ST2011) also forces the update of Microsoft Access database engine 2010. On my machine (HP 8560w Elite Workstation, Win7 Pro, 64-bit), the update to Microsoft Access database engine 2010 was successful every time I've tried to run the install for ST2011.

    I followed the steps provided by the Support Engineer and, I believe, the instructions were only inaccurate in one respect. The instructions called for me to install the software listed according to whether my SYSTEM is 32-bit or 64-bit. In the case of ST2011, this software is a 32-bit only application and I'm pretty sure that only the Microsoft Visual C++ 2010 x86 Redistributable module would be involved. I ended up running the 'repair' option for the x86 module and also the x64 module. With every combination of 'repair'. I could not get the install for ST2011 past the update to Microsoft Visual C++ 2010 Redistributable. Every time it would fail with the messages I listed in my original post.

    I proceeded to uninstall both the x86 and x64 modules for Microsoft Visual C++ 2010 Redistributable then, after rebooting, I ran Windows Update to reinstall these modules up to the Service Pack 1 level. Again trying to install ST2011, I still fail at the same point as before.

    At this point, I've run a system restore to the point BEFORE I ever tried to install ST2011 the first time, and rerun Windows Update to re-apply the few last security updates. I've run the 'repair' updates to x86 and x64 modules of Microsoft Visual C++ 2010 Redistributable and run the ST2011 install again and all I get is the failed results I've already listed.

    I ask for any more help I can get from Microsoft Support to get me through this problem. I thought I had purchased a straight-forward mapping with GPS product and this is becoming a 2nd job just to get the thing installed.

    William Allen

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  4. Anonymous
    2011-10-28T12:14:54+00:00

    Hi,

    Try to install Microsoft Visual C++ 2010 updates, if you continue to experience the issue then uninstall and re-install Microsoft Visual C++ 2010 and Microsoft Visual C++ 2010 Service Pack 1.

    If you are working on a 32-bit operating system, install Microsoft Visual C++ 2010 SP1 Redistributable Package (x86)

    http://www.microsoft.com/download/en/details.aspx?id=8328

    If you are working on a 64-bit operating system, install Microsoft Visual C++ 2010 SP1 Redistributable Package (x64)

    http://www.microsoft.com/download/en/details.aspx?id=13523

    You may also post you question under Microsoft Streets and Trips 2011 forum for assistance.

    http://social.microsoft.com/Forums/en-US/streetsandtrips/threads

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