I am trying to install Remark Office 8.1 but am getting this error message immedately after entering Serial number and Authentication code.

Question

I am trying to install Remark Office 8.1 but am getting this error message immedately after entering Serial number and Authentication code.

Anonymous

Remark Office OMR

I have been remark office omr 8.1 installed on a windows vista 32 bit laptop (intel pentium DC) for past year. Now am planning to move it on a newer hardware and OS.

I am trying to install Remark Office 8.1 on Windows 7 Home Basic 64 bit (on AMD E450 DC based laptop). But am getting this error message immedately after entering Serial number and Authentication code. I tried installing various versions of .net frameworks (from 1.1 up to 4) but nothing seems to fix the problem.

I even tried to install it in compatibality mode. but no luck.

here is the error message (between BEGIN and END lines)

------ BEGIN--------

An error occured instantiating the authentication object. Please reboot your computer and they retry the installation.

Error number = 2147219705

Error Description=

------ END--------

Appreciate any help

Thanks

SJ

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

4 additional answers

Answer 1

Just to follow up on this: I emailed remark, and they responded in 20 minutes with:

Thank you for contacting Remark Support. I'm sorry you're experiencing this error but it seems by the error message you are installing Remark on a Windows 7 machine. This error is cause by a Microsoft Security Update that was released in July 2011 for Windows 7 and caused up to change our software. Below is access to our download center for you to install Remark version 8.4. You will use your current serial number, license key and authentication code.

They then provided a link to their download centre where I could download 8.4

Email them at ******@gravic.com and they'll get back to you. They have great customer service.

Answer 2

Yes. I was able to resolve the issue.

I approached Gravic email support and they gave me a compatible version of the software that installs hassel free on Windows 7.

I wish they had added this to their knowledge base and it would have saved me 2 days of wasted effort.

Answer 3

Just to follow up on this: I emailed remark, and they responded in 20 minutes with:

Thank you for contacting Remark Support. I'm sorry you're experiencing this error but it seems by the error message you are installing Remark on a Windows 7 machine. This error is cause by a Microsoft Security Update that was released in July 2011 for Windows 7 and caused up to change our software. Below is access to our download center for you to install Remark version 8.4. You will use your current serial number, license key and authentication code.

They then provided a link to their download centre where I could download 8.4

Email them at *** Email address is removed for privacy *** and they'll get back to you. They have great customer service.

Yes. This is exactly what happened with me. I downloaded version 8.4 and all went well. I just forgot to update this thread.

SJ

Answer 4

Anonymous

Did you ever end up figuring this out? I'm experiencing the same issue, and yours is the only other occurrence of this problem I've been able to find online.

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Answer 5

Check the developers website to find out about compatibility with Windows 7 and if there are any updates, patches or fixes that might enable compatibility.

Windows 7 Compatibility Center

Check to see if your software application or hardware is on the list

http://www.microsoft.com/windows/compatibility/windows-7/en-us/default.aspx

Software:

http://www.microsoft.com/windows/compatibility/windows-7/en-us/Default.aspx?type=software

You can also try running the program in compatibility mode

You can find more information about compatibility modes in the articles below:

http://windows.microsoft.com/en-US/windows7/What-is-program-compatibility

http://windows.microsoft.com/en-us/windows7/Make-older-programs-run-in-this-version-of-Windows

http://windows.microsoft.com/en-US/windows7/Program-Compatibility-Assistant-frequently-asked-question

Is the software designed for a previous version of Windows such as Windows XP? Most older programs cannot work with Windows 7, especially some programs for Windows XP, possible that you might need to upgrade to Windows 7 Professional or Ultimate if you are not running either edition and download the free Windows XP Mode program which will allow you run older programs:

Running Windows XP Mode requires: