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BSOD error: 0x00000116, nvlddmkm.sys, Attempt to reset the display driver and recover from timeout failed.

Anonymous
2011-12-05T19:37:42+00:00

Original title: BSOD, Vista Home Premium, HP Pavilion dv6000 (laptop)

Full text of error message (most commonly seen when playing Bejeweled 2 Deluxe, although has happened before the game was installed):

A problem has been detected and Windows has been shut down to prevent damage

to your computer.

Attempt to reset the display driver and recover from timeout failed.

If this is the first time you've seen this stop error screen,

restart your computer. If this screen appears again, follow

these steps:

Check to make sure any new hardware or software is properly installed.

If this is a new installation, ask your hardware or software manufacturer

for any Windows updates you may need.

If problems continue, disable or remove any newly installed hardware

or software. Disable BIOS memory options such as caching or shadowing.

If you need to use Safe Mode to remove or disable components, restart

your computer, press F8 to select Advanced Startup Options, and then

select Safe Mode.

Technical information:

***STOP: 0x00000116 (0x8CB26300, 0x8B014A70, 0x00000000, 0x000000022)

*** nvlddmkm.sys - Address 8B014A70 base at 8B00B000, DateStamp 493750e2

Collecting data for crash dump...

Initializing disk for crash dump...

Beginning dump of physical memory.

Dumping physical memory to disk: 100

Physical memory dump complete.

Contact your system admin or technical support group for further assistance.

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2011-12-07T05:02:36+00:00

Hi,

This is my generic how to for proper driver updates : (Update your video/display driver.)

This utility makes it easy to see which versions are loaded :

DriverView - Free - utility displays the list of all device drivers currently loaded on your

system. For each driver in the list, additional useful information is displayed: load address

of the driver, description, version, product name, company that created the driver, and

more.

http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most

current. Control Panel - Device Manager - Display Adapter - write down the make and

complete model of your video adapter - double click - Driver's tab - write down the

version info. Now click UPdate Driver (this may not do anything as MS is far behind

certifying drivers) - then Right Click - Uninstall - REBOOT this will refresh the driver

stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd

party with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then

Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions.

(Look for BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT

after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing

actually shows up. This is because some drivers rollback before the latest is installed

(sound drivers particularly do this) so install a driver - reboot - check to be sure it is

installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check

manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

How to Install a Device Driver in Vista Device Manager

http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html

If you update drivers manually then it is a good idea to disable Driver Installations in

Windows Updates, this leaves Windows Updates ON however it will not install drivers

which will usually be older and cause issues. If Updates suggests a new driver then

HIDE it (Right Click on it) and then go look for new ones manually if you wish.

How To Disable Automatic Driver Installation In Windows Vista - Drivers

http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/

http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

Hope this helps and Happy Holidays!


Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right.

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2 additional answers

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  1. Anonymous
    2011-12-06T11:16:25+00:00

    Hi,

    What is the make and model on your system?

    The Nvlddmkm.sys is related to NVidia graphic card, I would suggest you to uninstall and reinstall the latest version of graphic card drivers.

    Step 1: Download the latest graphic card drivers from the device manufacturer’s website and save it on the desktop.

    http://www.nvidia.com/Download/index.aspx?lang=en-us

    Step 2: Uninstall and reinstall the graphic card drivers

    a. Open Device Manager by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager.

    b. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

    c. In Device Manager, locate the display adapter and then double-click the device name.

    d. Click the Driver tab, and then click uninstall Driver (including the driver software) and follow the instructions.

    Right click on the driver package saved on the desktop and select “Run as administrator” to initiate the installation.

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  2. Anonymous
    2011-12-07T05:01:58+00:00

    Hi,

    Have you updated your display/video or other major drivers latetly - check in Control Panel -

    Windows Updates to see if a driver has been loaded there. Use the generic troubleshooter below

    and when you get to the driver section use the methods in the next message and then return to

    the troubleshooter as needed. In rare cases the antivirus/antispyware/security programs can

    cause this error.

    Also check with System Maker and Video/Display adapter's Support as there could be known

    issues - also check in their forums.

    BCCode : 116    0x00000116

    The VIDEO_TDR_ ERROR bug check has a value of 0x00000116. This indicates that an attempt

    to reset the display driver and recover from a timeout failed.

    BCCode: 116   0x00000116   <-- read this linkhttp://www.faultwire.com/solutions-fatal_error/Attempt-to-reset-the-display-driver-and-recover-from-0x00000116-*1275.html


    Check this thread for information using BlueScreenView, MyEventViewer and other methods

    to troubleshoot BlueScreens - top 3 replies (+1 other).

    http://social.answers.microsoft.com/Forums/en-US/vistarepair/thread/3deab2fa-4000-4136-8c78-a3d22b1db009

    We can analyze the minidumps if you make them available from the SkyDrive or other file

    sharing sites. (Analyzing the minidumps is not needed until AFTER you have updated thevideo drivers as that is very often the cause of the issue and only if the BSOD continue.)

    Zip or upload the contents of C:\Windows\minidump

    Use SkyDrive to upload collected files and post screen shot/picture.

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    Also do this so you can see the likely bluescreens.

    Windows Vista automatically restarts if your PC encounters an error that causes it to crash.

    (also Windows 7)

    http://www.winvistatips.com/disable-automatic-restart-t84.html


    The inclusion of the 116 error code in the troubleshooter is only coincidence and holds no

    specific meaning (other than driver caused bluescreens do occur with some frequency).

    Look in the Event Viewer to see if anything is reported about those.

    http://www.computerperformance.co.uk/vista/vista\_event\_viewer.htm

    MyEventViewer - Free - a simple alternative to the standard event viewer ofWindows. TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.http://www.nirsoft.net/utils/my\_event\_viewer.html


    Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen

    info that would help. Such as the BCC and the other 4 entries on the lower left. And any other

    error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

    As examples :

    BCCode: 116

    BCP1: 87BC9510

    BCP2: 8C013D80

    BCP3: 00000000

    BCP4: 00000002

    or in this format :

    Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)

    tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000

    This is an excellent tool for posting Blue Screen Error InformationBlueScreenView scans all your minidump files created during 'blue screen of death'crashes, and displays the information about all crashes in one table - Freehttp://www.nirsoft.net/utils/blue\_screen\_view.html

    Many BlueScreens are caused by old or corrupted drivers, especially video drivers however

    there are other causes.

    You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or Recovery

    Options if your system has that installed by the maker.

    This tells you how to access the System Recovery Options and/or from a Vista DVD

    http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx

    You can try a System Restore back to a point before the problem started if there is one.

    How to Do a System Restore in Vista

    http://www.vistax64.com/tutorials/76905-system-restore-how.html


    Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  - 

    RUN AS ADMIN

    Enter this at the prompt - sfc /scannow

    How to analyze the log file entries that the Microsoft Windows Resource Checker

    (SFC.exe) program generates in Windows Vista cbs.log

    http://support.microsoft.com/kb/928228

    The log might give you the answer if there was a corrupted driver. (Does not tell all the

    possible driver issues).

    Also run CheckDisk so we can rule out corruption as much as possible.

    How to Run Check Disk at Startup in Vista

    http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html


    Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party

    keyboard and mouse, as well as other major device drivers.

    Manually look at manufacturer's sites for drivers - and Device Maker's sites.

    http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

    How to Install a Device Driver in Vista Device Manager

    http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html

    How To Disable Automatic Driver Installation In Windows Vista - Drivers

    http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/

    http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx


    How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart

    unexpectedly

    http://support.microsoft.com/kb/958233

    Troubleshooting Vista Blue Screen, STOP Errors

    http://www.chicagotech.net/vista/vistabluescreen.htm

    Understanding and Decoding BSOD (blue screen of death) Messages

    http://www.taranfx.com/blog/?p=692

    Windows - Troubleshooting Blue Screen Errors

    http://kb.wisc.edu/page.php?id=7033


    In some cases this might be required.

    StartUp Repair from Recovery Options or Vista disk

    How to do a Startup Repair

    http://www.vistax64.com/tutorials/91467-startup-repair.html

    This tells you how to access the System Recovery Options and/or from a Vista DVD

    http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx

    Hope this helps and Happy Holidays! 


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right.

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