Error 1720:There is a problem with this Windows Installer package. A script required for this install to complete could not be run.

Hello Raegan's Mom,

You can try the following to see if it helps.

1. Choose Start > Run.
2. Type cmd
3. Type regsvr32 scrrun.dll

You will receive a confirmation that the dll was successfully registered.

If that doesn't help, then try the general Windows Installer troubleshooting steps:

Windows Installer Errors troubleshooting: You may not have all steps or keys in your operating system.

You may follow the steps from the below link:

How to troubleshoot problems that may occur when you install, uninstall, or upgrade a program on a Windows-based computer:

http://support.microsoft.com/kb/2438651

Step 1: Check the Windows Installer Service.

1. Click Start Orb, in the start search box, type Services and press Enter.

2. Scroll down and find the Windows Installer.  Double-click “Windows Installer” in the Services list.

3. On the General tab, make sure the service is started under “Service status”.

4. If the service is not already running, under Service status, click Start, and then click OK. 

Step 2: Unregister and re-register the Windows Installer

1.  Click Start Orb, in the start search box, type MSIEXEC /UNREGISTER, and then click OK . 

2.  Click Start Orb, in the start search box, type MSIEXEC /REGSERVER, and then click OK . After you run this command, the operation is complete.

3. Now, try your installation again.  

Step 3: Clean any pending installations

Check the following registry key and clean any entries in the key that you find:

Go to the Start Orb, type in Regedit and select enter.

If you get the User Account Control dialog box that states, Do you want to allow the following program to make changes to the is computer?, Click yes.

Modifying REGISTRY settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of REGISTRY settings can be solved. Modifications of these settings are at your own risk.

Scroll to: HKEY_LOCAL_MACHINE \Software\Microsoft\Windows\CurrentVersion\Installer\InProgress

Check the following registry key and clean any entries in the key that you find:

HKEY_LOCAL_MACHINE \System\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations

Step 4: Check the permissions

Verify the System has Full Control on the following keys:

HKEY_LOCAL_MACHINE \Software\Microsoft\Windows\CurrentVersion\Installer

Next, restart your computer and try again. 

If still having problems, then create a new Administrator User account and see if the problem could be a corrupt user account.

Please reply back and let us know if this helps with your Windows Installer Error. 

Sincerely,