Hi Jack,
You may try the following steps and check.
Step 1:
Uninstall all the USB entries from Device Manager
a. Click on Start and type devmgmt.msc, and then click Ok.
b. Expand Universal Serial Bus controllers.
Note: You might have to scroll down the list to find this item.
c. Right-click the first USB controller under Universal Serial Bus controllers, and then click Uninstall to remove it.
d. Repeat the above step for each USB controller that is listed under Universal Serial Bus controllers.
e**. Restart the computer**. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB controllers that you uninstalled.
f. Check the USB device to see whether it is working or not.
Step 2:
You can also update the chipset driver to the latest by visiting the computer manufacturer’s website.
Update a driver for hardware that isn’t working properly
You may also refer to the following article and check.
Description of Code 10-related errors that Device Manager generates in Windows-based computers