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Connection Issues, get error message :Diagnose Connection Problems when accessing Internet

Anonymous
2012-02-17T23:54:47+00:00

Why is it that every time I try to access the internet from my computer it says Diagnose Connection Problems? After I'm online it will work fine but if it hasn't been used for a little while and I try to connect again it won't connect, I have to refresh the page several times before it will work right.

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2012-02-18T18:48:54+00:00

    Hi,

    1.    Have you made any recent changes to the system prior to the issue?

    2.    What is the exact error message?

    3.    Is the issue specific to Web Browser?

    4.    Which is the Web Browser are you using?

    5.    Are you using wired or wireless connection?

    Method 1:

    Follow the link mentioned below, perform the steps and check if it helps.

    http://windows.microsoft.com/en-US/windows7/Open-networking-troubleshooters

    http://windows.microsoft.com/en-US/windows7/Using-the-Network-troubleshooter-in-Windows-7

    Method 2:

    Follow the link mentioned below, update the network adapters and check if it helps.

    Update a driver for hardware that isn't working properly

    http://windows.microsoft.com/en-US/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

    Method 3:

    Follow the link mentioned below, reset the TCP/IP and check if it helps.

    How to reset Internet Protocol (TCP/IP)

    http://support.microsoft.com/kb/299357

    Let us know if it helps.

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