My computer can't locate my systemprofile + desktop and startmenu problem

Hi Nirmal S,

I have tried system restore many times but the problem is still there.

and now when I tried to log in it says,

"The group policy client service has failed the logon. Access Denied."

Then it log off and return to the profile selection screen.

But in safe mode i can log in without getting that message.

I have tried the SFC/scannow in safe mode and it says it found corrupted files.

I have also tried the advanced boot option by pressing F8 when my computer startup and have tried the repair option and the following options i have tried is:

1. startup repair: -----it doesnt detect problems.
2. system restore:--- didnt help.

I dont have created a backup T.T so i can't use system image restore option.

Some peoples tried the regedit thing but is it safe?

I mean that i will not lost my videos, pictures and documents?

I have pretty lost hope now T.T......since I cant log in normally now.

Hi Eric_737,

Thank you for keeping us posted regarding the status of the issue.

1) Are you able to login normally?

Try performing a System Restore to undo the changes made on the computer.

To do so, you may refer the link mentioned below –

What are the system recovery options in Windows 7?http://windows.microsoft.com/en-US/windows7/What-are-the-system-recovery-options-in-Windows-7

Note: Performing a System Restore will undo any changes made on your computer earlier. You may also lose unsaved information as well. Proceed at your own risk.

Additionally, you may refer the articles mentioned below for further assistance –

http://windows.microsoft.com/en-US/windows7/System-Restore-frequently-asked-questions

http://windows.microsoft.com/en-US/windows7/Start-System-Restore-from-a-command-prompt

Hope this helps!!

Hi Nirmal S,

1. sorry i dont really understand what you mean with this question €€€€>.<.
2. no i got only the message that says it can not locate   c:/windows/system32/config/systemprofile.
3. no, i have only wrote essays on word and surfing the internet. so i dont know what is causing this problem :/

Method 1-

In safe mode i get the same problem.

Method 3-

When I create a new account the problem is still the same.

I get the message:  It can not locate c:/windows/system32/config/systemprofile and

my video and picture folder and documents and desktop are still gone. I have followed the steps until when you need to double click Documents via startup because when I double click on it, nothing happened.

Method 4-

Startup repair doesnt detect problem.

Thx for your reply.

I have also tried chkdsk but it says that there is no problem with my disk.

And I have created a screenshot to state my problem. I think i will go with screenshots so i can tell what happened and what kind of problem i have. Since my english is not all too good.

http://imageshack.us/photo/my-images/35/naamloosrze.png

Btw I have used my friend PC to create the screenshot and edited to my situation in Paint since my computer doesnt have a internet browser or Paint.

Hi Eric_737,

1. Are you able to boot to the desktop?
2. Do you get any error code?
3. Have you made any changes on your computer recently?

Method 1-

You need check if the issue persists in Safe Mode as well.

To log on to Safe Mode, you need to follow the steps from the link mentioned below-

http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

Note: Make sure you log back into Normal Mode after following all the troubleshooting steps.

Method 2-

Step 1-

You need to Run a System File Checker (SFC) scan to repair damaged System Files.

To do so, you need to follow the steps from the article mentioned below –

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

http://support.microsoft.com/kb/929833

Note: You need to perform this step only if you are able to boot to the desktop.

Step 2-

I would recommend you to perform Clean Boot.

Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below for performing a Clean Boot-

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.microsoft.com/kb/929135

Note: You need to follow Step 7 from the article mentioned above to get the computer back to Normal Startup after you follow all the troubleshooting steps.

Note: You need to perform this step only if you are able to boot to the desktop.

Method 3-

It is most likely that the User Account that you are using is corrupt.

Try creating a new user account. Check if the issue persists over there.

To do so, you need to follow the steps from the article mentioned below –

Create a user account

http://windows.microsoft.com/en-IN/windows7/Create-a-user-account

Additionally, you may refer the articles mentioned below for further assistance –

Fix a corrupted user profile

http://windows.microsoft.com/en-US/Windows7/Fix-a-corrupted-user-profile

Method 4-

You need to follow the steps from the articles mentioned below to perform a Startup Repair-

Startup Repair

http://windows.microsoft.com/en-US/windows7/products/features/startup-repair

Additionally, you may refer the article mentioned below for further assistance –

What are the system recovery options in Windows 7?

http://windows.microsoft.com/en-US/windows7/What-are-the-system-recovery-options-in-Windows-7

Hope this helps!!