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cannot turn on windows features in win 7

Anonymous
2012-03-12T19:39:42+00:00

Hi all,

I Need help, i cannot access ( turn on windws features on or off )  i get a message saying, (Optional features.exe - Bad Image) Try installing the program again using the original istallation media or contact you system administration.

can anyone help with this please

Windows for home | Previous Windows versions | Apps

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  1. Anonymous
    2012-03-19T10:56:16+00:00

    Hi,

    Run a complete virus scan on your compuer.

    Microsoft Safety Scanner

    http://www.microsoft.com/security/scanner/en-au/default.aspx

    Note: The Microsoft Safety Scanner expires 10 days after being downloaded. To rerun a scan with the latest anti-malware definitions, download and run the Microsoft Safety Scanner again. It also performs check disk and you may lose amount of data.

    Also see:

    When you run an .exe file on a Windows Vista-based or Windows 7-based computer, the file may start a different program

    http://support.microsoft.com/kb/950505

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  1. Anonymous
    2012-03-13T08:08:47+00:00

    Hi,

    1.     Have you made any changes to your computer prior to this issue?

    2.     Were you able to access it before?

    You may follow the suggestions and see if it helps.

    Method 1

    Run System File Checker tool.

    How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

    http://support.microsoft.com/kb/929833

    Method 2

    Check if the issue exists in a new user account.

    Create a user account

    http://windows.microsoft.com/en-US/windows7/Create-a-user-account

    If the issue doesn’t persist in a new user account, you may refer the article below to fix corrupted user account.

    Fix a corrupted user profile

    http://windows.microsoft.com/en-US/windows7/fix-a-corrupted-user-profile

    1 person found this answer helpful.
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  1. Anonymous
    2012-03-20T08:12:29+00:00

    i have done everything the Engineer said and i still have the same problem. can anyone help Please

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  2. Anonymous
    2012-03-20T08:08:33+00:00

    HI Fahimulla K

    I did as u said Run the microsoft scan and i still have same problem i cannot ope help and support and programs and features in the control panel.

    I've also booted in safe mode and ha no result i've used rootkit scanning and nothing has happend' dont know what to do next

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  3. Anonymous
    2012-03-13T09:00:40+00:00

    Hi

    Method one didint work for me, i could'nt get to scan in Command Prompt.

    after creating a new user account, i still had the same problem, i can't open most files with (exe.)

    i can't open programs and features in control panel, or my registry cleaner,

    please help

    My PC is Windows 7 Home Premium 64 bit

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