Canon Pixma MX320 printer problem on USB port

Question

Canon Pixma MX320 printer problem on USB port

Anonymous

Hi,

I'm having a weird problem with a Canon PIXMA MX320 on VISTA 32 bit. I have purchased a Canon PIXMA MX320 and have installed all drivers on my laptop running under Vista 32 bit. The printers scans and copies, but it doesn't print.

The printer drivers are installed and the print can be launched, but the printer doesn't react. In the print queue the document is listed and the printer status is "printing".

After about 30 seconds a pop-up window appears with following text :

QUOTE

Print data cannot be sent because of the current printer status

Check that the printer is connected and the power is on. If an error has occured in the printer, clear the error.

Even when the printer is operating correctly, this message may appear if the printer is taking a long time to perform an operation. If this message does not disappear after some time, stop printing, and then print again

UNQUOTE

I have tried the printer on another laptop running under Windows XP 5.1.2600 and there it works perfectly.

The canon helpdesk was eager to help, untill I told them that the unit worked under XP. They then told me it was a windows error and that they couldn't help me further. They pretend it is a problem with the USB drivers. I have uninstalled the drivers & re-installed them (latest version) and installed service pack 2 for Vista, but nothing helps.

I have googled to find a solution, and it seems that Vista 32 is giving some trouble with USB all in one printers. I found a lot of solutions for Pixma printers, but not for model MX320. I tried the fixes described, but none of them gives satisfaction.

I have updated Vista completely and checked for the latest printer drivers, but the problem persists.

My brand new Canon printer is useless and I can't turn it because the unit works perfectly under windows XP. Can somebody help me ? Thx

Pete

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Answer accepted by question author

9 additional answers

Answer 1

Hello Pete,

Thank you for posting. Do you have any other USB devices and if so are they working correctly? We need to make sure that there aren’t any problems with the core system files on your machine. I would like for you to run the system file checker:

System File Checker

1. Click on Start

2. Click All Programs

3. Click Accessories

4. Right click on Command Prompt and then click Run as Administrator

5. Type this command sfc /scannow

This will scan the system files looking for error and will automatically repair or replace any corrupted files.

Let us know what the scan finds.

Thanks,

Jack

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.

Answer 2

The model number Canon PIXMA MX320.

Method 1:

You may refer to the below links and use the troubleshooters. Check if it lists and helps resolve any issues: Open the Printer troubleshooter:

Canon U.S.A. : Support & Drivers : Consumer & Home Office

Method 2:

You may check if you have the latest drivers installed for the device. You may refer to the below link for getting the latest drivers and check –

Canon PIXMA MX320 Driver

Good Luck.

Answer 3

G'day Jack

I have the same problem with a mx320 using windows 7. I did the scan you suggested and the answer was to the effect that no issues were found. I have now uninstalled the printer and will attempt to reinstall it using only drivers from the web (dated 4th Feb 2010) rather than the disk that came with the printer.

Thanks

Steve T

Melbourne

Australia

Answer 4

I have the same problem (with a different printer -- Canon MP550) and I tried the "System File Checker"

After a few minutes it says:

Windows Resource Protection found corrupt files but was unable to fix some of them.

Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example

C:\Windows\Logs\CBS\CBS.log

I need help

Thank you

Answer 5

Hi,

I'm having a weird problem with a Canon PIXMA MX320 on VISTA 32 bit. I have purchased a Canon PIXMA MX320 and have installed all drivers on my laptop running under Vista 32 bit. The printers scans and copies, but it doesn't print.

The printer drivers are installed and the print can be launched, but the printer doesn't react. In the print queue the document is listed and the printer status is "printing".

After about 30 seconds a pop-up window appears with following text :

QUOTE

Print data cannot be sent because of the current printer status

Check that the printer is connected and the power is on. If an error has occured in the printer, clear the error.

Even when the printer is operating correctly, this message may appear if the printer is taking a long time to perform an operation. If this message does not disappear after some time, stop printing, and then print again

UNQUOTE

I have tried the printer on another laptop running under Windows XP 5.1.2600 and there it works perfectly.

The canon helpdesk was eager to help, untill I told them that the unit worked under XP. They then told me it was a windows error and that they couldn't help me further. They pretend it is a problem with the USB drivers and it is up to Microsoft to solve this.

I have googled to find a solution, and it seems that Vista 32 is giving some trouble with USB all-in-one printers. I found a lot of solutions for Pixma printers, but not for model MX320. I tried the fixes described, but none of them gives satisfaction.

I have updated Vista completely and checked for the latest printer drivers, but the problem persists.

I now have a brand new USELESS printer. Can somebody help me ? Thx

Pete

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Canon Pixma MX320 printer problem on USB port

9 additional answers