Jetcam Expert for Windows has stops working or gives an Access Violation Error

Hi,

I have a program at work that always gives me trouble. When using the program I receive an error "Jetcam Expert for Windows has stopped working" or "Error Access Violation at ADDRESS tried to read from ADDRESS. etc etc. it then closes. Windows and other programs are unaffected.

I have formatted my computer four times, new video card, I removed my RAID configuration and run from a single SSD, i've tried repair installs, check disk, memtest etc. Nothing I do seems to make a difference and other than this the computer is working perfectly. The program itself runs fine on our windows XP 32 bit machines, never had a crash. I have no idea about reading memory dumps so I need some help interpreting the results:

I appreciate anyone looking at this.

Cheers.

RL

Here are my system specs:

Intel Core i7 960 3.2GHz

Windows 7 Pro x64

8GB Kingston RAM

ATI FirePro v4800

240 GB Intel 520 SSD (OS)

2 x 500GB Seagate HDD

1 x 2TB Seagate HDD

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64

Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\R\Desktop\JETCAMII.EXE.1676 - Copy.dmp]

User Mini Dump File: Only registers, stack and portions of memory are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols

Executable search path is:

Windows 7 Version 7601 (Service Pack 1) MP (4 procs) Free x86 compatible

Product: WinNt, suite: SingleUserTS

Machine Name:

Debug session time: Wed Apr 11 15:53:26.000 2012 (UTC + 10:00)

System Uptime: not available

Process Uptime: 0 days 8:48:57.000

................................................................

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.....................

Loading unloaded module list

................................................................

This dump file has an exception of interest stored in it.

The stored exception information can be accessed via .ecxr.

(68c.1efc): Access violation - code c0000005 (first/second chance not available)

eax=00000000 ebx=76df8df0 ecx=00000000 edx=02020e35 esi=0d3ef7ec edi=0d3ef6c8

eip=77b815de esp=0d3ef5d0 ebp=0d3ef620 iopl=0         nv up ei pl zr na pe nc

cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000246

ntdll!ZwRaiseException+0x12:

77b815de 83c404          add     esp,4

0:007> !analyze -show

Error code: 0x0 - The operation completed successfully.

0:007> !analyze -v

*******************************************************************************

*                                                                             *

*                        Exception Analysis                                   *

*                                                                             *

*******************************************************************************

Unable to load image C:\Windows\System32\ieframe.dll, Win32 error 0n2

*** WARNING: Unable to verify timestamp for ieframe.dll

*** ERROR: Symbol file could not be found.  Defaulted to export symbols for winutils.dll -

*** ERROR: Symbol file could not be found.  Defaulted to export symbols for off.dll -

*** WARNING: Unable to verify timestamp for JETCAMII.EXE

*** ERROR: Module load completed but symbols could not be loaded for JETCAMII.EXE

GetPageUrlData failed, server returned HTTP status 404

URL requested: http://watson.microsoft.com/StageOne/JETCAMII\_EXE/16\_23\_0\_0/4f4187e5/unknown/0\_0\_0\_0/bbbbbbb4/c0000005/0d3efcb0.htm?Retriage=1

FAULTING_IP:

+21

0d3efcb0 60              pushad

EXCEPTION_RECORD:  0d3ef7ec -- (.exr 0xd3ef7ec)

ExceptionAddress: 0d3efcb0

   ExceptionCode: c0000005 (Access violation)

  ExceptionFlags: 00000000

NumberParameters: 2

   Parameter[0]: 00000008

   Parameter[1]: 0d3efcb0

Attempt to execute non-executable address 0d3efcb0

PROCESS_NAME:  JETCAMII.EXE

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  00000008

EXCEPTION_PARAMETER2:  0d3efcb0

WRITE_ADDRESS:  0d3efcb0

FOLLOWUP_IP:

msvcrt!_EH4_CallFilterFunc+12

76cb3f21 5b              pop     ebx

FAILED_INSTRUCTION_ADDRESS:

+12

0d3efcb0 60              pushad

MOD_LIST: <ANALYSIS/>

NTGLOBALFLAG:  0

APPLICATION_VERIFIER_FLAGS:  0

CONTEXT:  0d3ef83c -- (.cxr 0xd3ef83c)

eax=00000000 ebx=00000001 ecx=00000000 edx=02020e35 esi=00000004 edi=0d936954

eip=0d3efcb0 esp=0d3efca0 ebp=76e878f8 iopl=0         nv up ei pl zr na pe nc

cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246

0d3efcb0 60              pushad

Resetting default scope

LAST_CONTROL_TRANSFER:  from 76d55d3f to 0d3efcb0

ADDITIONAL_DEBUG_TEXT:  Followup set based on attribute [OLE32_EXCEPTION_POINTERS] from Frame:[4] on thread:[1efc]

FAULTING_THREAD:  00001efc

BUGCHECK_STR:  APPLICATION_FAULT_SOFTWARE_NX_FAULT_SILENT

PRIMARY_PROBLEM_CLASS:  SOFTWARE_NX_FAULT_SILENT

DEFAULT_BUCKET_ID:  SOFTWARE_NX_FAULT_SILENT

IP_ON_STACK:

+12

0d3efcb0 60              pushad

STACK_TEXT: 

WARNING: Frame IP not in any known module. Following frames may be wrong.

0d3efcb0 76d55d3f 00000008 0d993eb0 fffffffe 0xd3efcb0

0d3efe60 76d88f82 74160ebb 0d993eb0 00000000 ole32!COIDTable::ThreadCleanup+0xcb [d:\w7rtm\com\ole32\com\dcomrem\idobj.cxx @ 1760]

0d3efea4 76d88ec3 00000000 0d3efef4 76e87724 ole32!FinishShutdown+0x9d [d:\w7rtm\com\ole32\com\class\compobj.cxx @ 1035]

0d3efec4 76d7bac3 00000000 76d809ad 0d993eb0 ole32!ApartmentUninitialize+0x96 [d:\w7rtm\com\ole32\com\class\compobj.cxx @ 1291]

0d3efedc 76d888e8 0d3efef4 00000000 00000000 ole32!wCoUninitialize+0x153 [d:\w7rtm\com\ole32\com\class\compobj.cxx @ 2766]

0d3efef8 70af314a 0d3eff88 768543c0 0a8e8e70 ole32!CoUninitialize+0x72 [d:\w7rtm\com\ole32\com\class\compobj.cxx @ 2620]

0d3eff00 768543c0 0a8e8e70 00000000 00000000 NetworkItemFactory!FDBackgroundThreadHandler+0x21

0d3eff88 7702339a 0b52fb9c 0d3effd4 77b99ef2 shlwapi!WrapperThreadProc+0x1b5

0d3eff94 77b99ef2 0b52fb9c 7859ffb9 00000000 kernel32!BaseThreadInitThunk+0xe

0d3effd4 77b99ec5 768542ed 0b52fb9c 00000000 ntdll!__RtlUserThreadStart+0x70

0d3effec 00000000 768542ed 0b52fb9c 00000000 ntdll!_RtlUserThreadStart+0x1b

STACK_COMMAND:  .cxr 0000000000000000 ; kb ; .ecxr ; ~~[1efc] ; .frame 4 ; .cxr 0xd3ef83c ; kb

SYMBOL_STACK_INDEX:  7

SYMBOL_NAME:  msvcrt!_EH4_CallFilterFunc+12

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: msvcrt

IMAGE_NAME:  msvcrt.dll

DEBUG_FLR_IMAGE_TIMESTAMP:  4eeaf722

FAILURE_BUCKET_ID:  SOFTWARE_NX_FAULT_SILENT_c0000005_msvcrt.dll!_EH4_CallFilterFunc

BUCKET_ID:  APPLICATION_FAULT_SOFTWARE_NX_FAULT_SILENT_BAD_IP_msvcrt!_EH4_CallFilterFunc+12

WATSON_STAGEONE_URL:  http://watson.microsoft.com/StageOne/JETCAMII\_EXE/16\_23\_0\_0/4f4187e5/unknown/0\_0\_0\_0/bbbbbbb4/c0000005/0d3efcb0.htm?Retriage=1

Followup: MachineOwner

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